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    Full Time Customer Service Representative - Mississauga, ON, Canada - Sheridan Student Union

    Sheridan Student Union
    Sheridan Student Union Mississauga, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Customer Service Representative (CSR) - HMC
    Customer Service Representative (CSR)
    Director of Services and Assistant Services Manager
    Monday – Friday 9am – 5pm (hours may vary and up to the discretion of the SSU and the College) 8-15 hours per week
    represents all fee-paying students at Sheridan College. We are a student led community enhancing the experience of our fellow students.

    This is achieved through participation as an active member of the Sheridan community, facilitating opportunities for student leadership, and the creation of strategic partnerships to improve the quality of life on campus.

    Reporting to the Assistant Services Manager, the Customer Service Representative will be the main contact for all students' inquiries related to the SSU and our services.

    The Customer Service Representative works closely with students as well as SSU Executive team and professional staff.
    Please note this position will require the CSR to work in a physical space on campus.

    Answer front line questions regarding all SSU services including Health and Dental plan, Food First, Legal Resource, Graduation Photos, Tax Service etc.

    Promote services offered by the SSU by explaining what we offer, how to use the service, and the features and benefits of the service
    Ensure all emails, voicemail, live chat messages and virtual platform (when applicable) are answered in a timely manner and any serious issues are escalated to the appropriate manager

    Work with all team members in a fair and respectful manner in accordance with legislation and SSU Policy and Procedures.

    Contribute ideas in relation to operational efficiency and service standards and make recommendations to the Director of Services and Assistant Services Manager
    Participate in virtual and in-person events, info-sessions, engagement activities, Open House and Orientation when needed
    Mandatory attendance at all relevant training and team meetings
    Perform other duties as assigned throughout the year by the Assistant Services Manager and Director of Services
    Booking and coordinating college classrooms, boardrooms, and tables for SSU Clubs, SSU Executives and SSU Staff (if restrictions are lifted by the college regarding campus access)
    Cleaning and tidying of CSR work desk

    Doing facility checks in our spaces and troubleshooting/fixing anything that may fall under our department Coordinating and sorting interoffice mail, follow guidelines for distributing packages shipped to our offices.

    Wear provided uniform for every scheduled shift
    Assist students with faxing, laminating, and binding services
    Ability to deal effectively and courteously with the Sheridan community
    Must be punctual and arrive to all shifts on time
    Be present at the desk during your scheduled shift
    Answer all incoming emails and live chats quickly and in friendly and helpful manner
    Willingness to host and participate in virtual and in person events considered a strong asset
    Full-time or part-time day Sheridan student for all academic years and maintain a minimum 2.Excellent communication, organizational and customer service skills
    Proficient with computer software

    The Sheridan Student Union is dedicated to employment equity and encourages applications from people of all genders, persons with disabilities, racial/visible minorities, and Indigenous peoples.

    The SSU is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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