- Provide direction, development and coaching to the Unit Managers
- Comply with all operational policies, procedures, controls and performance standards
- Prepare reports to management to reflect loss development, potential/actual financial exposure coverage issues and claim and recovery strategies
- Ensure compliance with all regulatory and customer service standards.
- Works with management in executing claims corporate strategies, creating performance targets & Goals that compliment those strategies.
- Analyzing reports and creating action plans to ensure targets and goals are being achieved.
- Responds to customer concerns and complaints in an effective and timely manner when escalated,
- Collaborate with stakeholders to develop and communicate best practices, conduct process assessment and identify areas for efficiency gains.
- Some travel will be required.
- University degree preferred combine with 5 years of experience, CIP designation (asset), or industry experience as an equivalent
- Valid AMF license is required(Quebec) , 5a and 5b
- A minimum of 5-10 years of handling complex claims in auto, commercial and housing.
- Relevant claims experience, inclusive of technical and coverage issues, management / resolution. Working knowledge of Insurance Act and other legislation governing property and liability insurance claims.
- Proven record of Leadership skills, including coaching, counseling and mentoring skills
- Bilingual ( French-English) spoken and written
- Interpersonal skills and team player
- Great communication skills as well as the abilities to adapt to the audience
- Can work on several projects simultaneously
- Use of claim operating systems
- Working knowledge of Microsoft Office Suite.
- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Registered Retirement Savings Plan with a matching contribution component
- Complimentary CAA Membership
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Description
Position Details
What You Will Do
Manage a team of Unit Managers; hiring, performance management and day to day support of team.
Who You Are
What's in it for you
Claims Manager, Auto PD professionals in Montréal
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