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Bilingual (Spanish / English) Customer Service Representative - Milton, ON, Canada - Food Service Solutions Canada
Description
Food Service Solutions is a leading distributor of food equipment to the foodservice industry in Canada. Our purpose is to improve the lives of chefs and operators by building smarter kitchens. We are Canada's leading distributor of commercial kitchen equipment. Our team is dedicated to providing solutions for operators and chefs through consultation, ideation and equipment implementation.Food Service Solutions Inc. has an immediate opening for a Bilingual Customer Service Representative. This position reports to the Customer Service Supervisor.
Resolve problems by clarifying the customer's complaint: determining the cause of the problem; expediting correction or adjustment; Partner with the sales team to meet and exceed customer's service expectations
Provide RSMs and customers with timely inventory and lead time information
Must be fully bilingual French/English verbal and written
2-3 years of Customer Service experience
Strong Microsoft office skills (Word, Excel, Outlook, PowerPoint)
Experience using Salesforce or a similar CRM preferred
Food Service Solutions est l'un des principaux distributeurs d'équipements alimentaires pour l'industrie de la restauration au Canada. Notre objectif est d'améliorer la vie des chefs et des opérateurs en construisant des cuisines plus intelligentes. Nous sommes le principal distributeur d'équipement de cuisine commerciale au Canada. Food Service Solutions Inc. a une ouverture immédiate pour un représentant du service à la clientèle bilingue. Ce poste relève du superviseur du service à la clientèle.
Répondre aux appels entrants des directeurs régionaux des ventes (RSM), des clients et des concessionnaires
Collaborer avec l'équipe de vente pour répondre et dépasser les attentes du client en matière de service
Fournir aux RSM et aux clients des informations en temps opportun sur l'inventaire et les délais de livraison.
Doit être entièrement bilingue français/anglais à l'oral et à l'écrit
2-3 ans d'expérience en service client
Solides compétences Microsoft Office (Word, Excel, Outlook, PowerPoint)
Expérience de l'utilisation de Salesforce ou d'un CRM similaire préférée
Diplôme d'études secondaires ou équivalent ; diplôme d'études collégiales minimum souhaité
