-
Positioning Technology
3 days ago
Brandt Regina, CanadaWe have a position available for a Level 1 Product Support Representative in our Regina location. · Duties & Responsibilities: · - Deliver service and support to end-users using and operating automated call distribution phone software; · - Gather customer's information and determ ...
-
Technical Analyst
6 days ago
University of Regina Regina, CanadaFaculty/Department Faculty of Business Administration Unit Business Admin-Other Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vac ...
-
Technical Analyst
1 week ago
University of Regina Regina, CanadaFaculty/Department Faculty of Business Administration Unit Business Admin-Other Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vac ...
-
Graduate Teaching Assistant Positions
1 day ago
University of Regina Regina, CanadaFaculty/Department Faculty of Business Administration Unit Business Admin-Dean's Office Employee Group CUPE 2419 CUPE 5791 Job Family Category Student Number of Vacancies 3 Position Summary · Two Graduate Teaching Assistant positions to provide Technology Support in Smart Classro ...
-
Trunking & Switching Technician New
2 days ago
SaskTel Regina, Canada**POSITION OVERVIEW** · Provides high quality customer service through activities such as installation, analysis, repair, and maintenance of equipment in the transport, IP core and access, digital switch, wireless, and networks. Partners and interacts with internal and external c ...
-
Infrastructure Analyst Ii
1 day ago
eHealth Saskatchewan Regina, Canada**Who is eHealth Saskatchewan?** · eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate t ...
-
Instructor, Mental Health
1 week ago
SIIT Regina, CanadaEstablished in 1976, the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 stu ...
-
Survey Technician
6 hours ago
Ducks Unlimited Canada Regina, Canada**What You Will Do** · As a member of the Regional GIS team, you will be responsible for conducting topographic field surveys (RTK units), preparing, analyzing, managing, and displaying data using AutoCAD and GIS - activities that appeal to you because you love a balance of field ...
-
Technical Communicator
1 day ago
Brandt Regina, CanadaBrandt is currently looking to fill a **Technical Communicator - Truck & Trailer position** in our Regina Customer Support Centre. · This position is responsible for providing technical assistance to Brandt Service Departments within our Peterbilt truck dealerships, improving com ...
-
Graduate Teaching Assistant Positions
1 week ago
University of Regina Regina, CanadaFaculty/Department Faculty of Business Administration Unit Business Admin-Dean's Office Employee Group CUPE 2419 CUPE 5791 Job Family Category Student Number of Vacancies 3 Position Summary · Three Graduate Teaching Assistant positions to provide Technology Support in Smart Class ...
-
Manager, Technology Risk Management
1 week ago
Farm Credit Canada Regina, CanadaClosing Date (MM/DD/YYYY): · 08/20/2023 · Worker Type: · Permanent · Language(s) Required: · English · Term Duration (in months): · Salary Range (plus eligible to receive a performance based incentive, applicable to position): · Technology and information risk management experien ...
-
Solutions Manager
1 week ago
SaskTel Regina, Canada. · **Solutions Manager - Service Management** · **Location**:Regina, SK · **Number of Positions**:1 · **Salary**:$79,575 - $106,099 · **Type of Position**:Permanent · **Closing Date**:03/25/2024 · **.** · **POSITION OVERVIEW** · Accountable for the service delivery of SaskTel's ...
-
Program Coordinator, Post Secondary
1 week ago
SIIT Regina, CanadaEstablished in 1976 the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 stud ...
-
Team Lead, Deskside
3 days ago
eHealth Saskatchewan Regina, Canada**Who is eHealth Saskatchewan?** · eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate t ...
-
Solution Analyst Ii
1 day ago
City of Regina Regina, Canada**Openings**: 1 · **Type of Posting**: Internal & External · **Location Name**: Regina, Saskatchewan, CA · **Date Posted**: May 15, 2024 · **Closing Date**: May 27, 2024 · **Profession**: Information Technology · **Experience Level(s)**: Intermediate · **Desired Employment Status ...
-
Strategic Business Relationship Manager
6 days ago
eHealth Saskatchewan Regina, Canada**Who is eHealth Saskatchewan?** · eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate t ...
-
Machine Monitoring Specialist
1 day ago
Brandt Regina, CanadaBrandt is currently seeking a Machine Monitoring Specialist for our Customer Support Center located in Regina, SK. · This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for m ...
-
Instructor, Welding
1 week ago
SIIT Regina, CanadaEstablished in 1976, the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 stu ...
-
Client Support Analyst
1 week ago
City of Regina Regina, Canada**Openings**: Up to 3 · **Type of Posting**: Internal & External · **Location Name**: City of Regina, Regina, Saskatchewan, CA · **Date Posted**: March 31, 2023 · **Closing Date**: May 16, 2023 · **Profession**: Information Technology · **Experience Level(s)**: Entry-Level · **De ...
-
Manager, Internal Support
1 week ago
Access Communications Co-operative Ltd Regina, CanadaAccess is a fast-paced dynamic organization, with a team-oriented work environment. As one of Saskatchewan's Top Employers and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package. · We have an exciting opportunity for an Manager, I ...
Positioning Technology - Regina, Canada - Brandt
Description
We have a position available for a Level 1 Product Support Representative in our Regina location.
This position is responsible for problem solving, decision making, and providing consultation in order to effectively and efficiently solve issues of customers calling in to the call center. The ideal candidate is customer focused and solution minded with experience in customer support. You will be working with cutting edge GPS technology and providing technical problem resolution to our customers by performing a question diagnosis while guiding the user through step-by-step solutions. Solutions include, but not limited to, resolving username and password problems, verifying proper hardware and software setup, power cycling equipment, assisting with navigating around application menus, troubleshooting connection issues, and other related work as required.
Duties & Responsibilities:
-Deliver service and support to end-users using and operating automated call distribution phone software;
-Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
-Diagnose and resolve technical hardware and software issues involving mobile communication, Bluetooth, GPS, and more;
-Accurately process and record call transactions using designated tracking software;
-Follow up and make scheduled call backs to customers where necessary;
-Stay current with system information, changes, and updates
#LI-onsite
Required Skills
The successful candidate must have knowledge of GPS, radio and communication; knowledge of customer service principles and practices; excellent communication skills; excellent customer service skills; and able to work in a team environment.
Required Experience
The successful candidate must have knowledge of GPS, radio and communication; knowledge of customer service principles and practices; excellent communication skills; excellent customer service skills; and able to work in a team environment.