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    Drop-In/Shelter Support Staff - Winnipeg, MB, Canada - Kaizen Lab Inc.

    Kaizen Lab Inc.
    Kaizen Lab Inc. Winnipeg, MB, Canada

    1 week ago

    Default job background
    Part time
    Description

    As
    part of a team the Support Staff are responsible to provide professional and
    proactive support to community members who access the Siloam Mission Drop-In
    and Shelter services. Support Staff must
    have a desire to work towards Siloam Mission's strategic goal of ending
    homelessness. This is a split shift
    beginning in the Drop-In and transitioning to the Shelter to assist with
    Intake.

    POSITION DUTIES

    • Provide direct support for
      community members accessing Siloam Mission's Drop-In and Shelter services (i.e.
      meals, entrance, cleaning lockers, shelter intake, volunteer clean-ups, etc.)
      in a professional manner;
    • Provide professional,
      compassionate daily feedback and address any behavioral concerns with community
      members;
    • Prepare and complete incident
      reports, daily logs and other required documents and reports.
    • Provide day to day guidance and
      resources to community member's working on a housing plan;
    • Respond to emergency situations
      that occur at the assigned workplace;
    • Provide professional and
      informative orientation of the Drop-In to Volunteers;
    • Ensure volunteers, staff and
      other stakeholders are treated with equality, respect, dignity and support them
      to have a positive experience while at Siloam Mission.
    • Support the team in the daily
      clean-up.
    • Labelling the locker contents of guests who
      didn't return, and moving it into storage for pick-up.

    KNOWLEDGE/SKILLS/BEHAVIORS

    • Ability to work with diverse
      communities and promote cultural sensitivity in the workplace
    • Demonstrated understanding of
      the unique issues and barriers affecting those experiencing poverty and
      homelessness
    • Ability to work within a harm
      reduction framework
    • Knowledge of Housing First Principles
      and housing resources
    • Critical thinker with a strong
      ability to make quick decisions under stressful situations;
    • Ability to respond to threats
      to safety and security of staff and clients and de-escalate potentially violent
      situations
    • Excellent interpersonal skills
      and the ability to form relationships with those using services;
    • Maintain appropriate
      professional boundaries
    • MS Office and data entry skills
    • Experience in working with
      HIFIS4, Housing Plus databases is an asset

    PREFERRED EDUCATION AND EXPERIENCE

    • Completion of diploma or degreein Health Services or Social Service discipline or equivalent years of experience
    • Knowledge and awareness of the Indigenousculture and cultural diversity;
    • Demonstrated knowledge of NVCI, ASIST, CPR/First Aid, Mental Health First Aid training (MHFA) is preferred;
    • Knowledge of community resources for homelessness, health, mental health and substance use;
    • Experience in Non-Profit sector is an asset

    WORKING CONDITIONS

    • Work requires standing, and
      walking over extended periods of time.
    • May be required to lift up to
      50 lbs occasionally.
    • Hazardous conditions could
      include potential violent outbursts from community members toward staff or
      other community members.

    RELATIONSHIP

    Works closely with Drop-in Staff, Community Members, Volunteers and various departments of Siloam Mission.

    WORKPLACE HEALTH AND SAFETY

    The incumbent contributes to making the organization safe for
    clients and staff and recognizes the importance of reporting unsafe situations
    and participating in follow up reviews as a learning opportunity.

    • Provides a safe environment by
      ensuring adherences to Workplace Safety and Health
    • Regulations and Policies, Infection
      Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates
      and recommends corrective action on any unsafe acts, work conditions,
      incidents, near misses, injuries or illnesses.
    • Demonstrates understanding of role and
      responsibilities in fire prevention and disaster preparedness and participates
      in safety and health training programs including the facility's Fire, Disaster
      and Evacuation Plan.
    • Supports an environment which avoids,
      prevents and corrects all activities or actions which may result in an adverse
      outcome in the delivery of services. Community Member safety is a standing item
      for all individual and departmental meetings.
    #J-18808-Ljbffr
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