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Kitchener

    Operations Manager - Waterloo, ON, Canada - Sun Life Financial

    Sun Life Financial
    Sun Life Financial Waterloo, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services

    Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR You are as unique as your background, experience and point of view.

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

    Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.

    The Senior People Operations Specialist is primarily responsible for the day-to-day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, and Leave Management Operations for employees and Managers in Canada, US, Ireland, and Bermuda.

    This role has knowledge of HR policy administration, HR information systems (Workday and ADP GlobalView), and bidirectional system integrations across Payroll, Pension and Benefits functions.

    Provide an excellent customer service experience for internal customers (employees and managers) and external customers, with a resolution-based mindset
    Execute Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, Leave Management Operations transactions in Workday and ADP GlobalView
    Ensure in-depth understanding and familiarity with regional and business unit specific nuances of service delivery
    Coach employees and managers on self-service transactions and HR Operations portal navigation (Tier 0)
    Provide functional support for escalated inquiries
    Case Management
    Log, track and resolve inquiries in Case Management tool (Workday)
    Ensure closed-loop process to manage, escalate and resolve cases
    Policy / Procedure Interpretation
    Interpret policies and procedures and provide assistance for escalation of sensitive issues and / or policy exceptions within Sun Life
    Ensure documentation of policies and procedures are available/ accessible
    Partner with management and leadership to update, simplify, and enhance Inquiry Management processes, procedures, and technologies

    Excellent Customer Service Skills
    HR Experience
    Business Acumen
    Excellent Relationship / Stakeholder Management
    Multi-tasking & Time Management
    Assets
    HR Shared Services Experience
    Experience in a Service / Call Centre or production environment
    Experience with Payroll Administration
    Experience and/or post-secondary education with a focus on Human Resources
    Working knowledge of Workday and ADP GlobalView

    In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

    Diversity and inclusion have always been at the core of our values at Sun Life.

    A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

    Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

    Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.



    Human Resources Posting End Date:
    FUTURE OPPORTUNITY - People Services Specialist, HR Shared Services
    locations 2 Locations time type Full time posted on Posted 2 Days Ago Sr. HR Systems Governance & Audit Consultant

    locations 8 Locations time type Full time posted on Posted 4 Days Ago At Sun Life, you can be your most brilliant self.

    Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
    Our purpose is to help Clients achieve lifetime financial security and live healthier lives.

    As part of Sun Life's growing team, you have an impact on people in your community and around the world.

    Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.
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