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Richmond Hill

    Mechanical Product Support - Richmond Hill, Canada - Amico

    Amico
    Amico Richmond Hill, Canada

    Found in: Talent CA C2 - 1 day ago

    Default job background
    Description
    Mechanical Product Support – Amico Clinical Solutions
    Richmond Hill, ON

    Position Summary:
    Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services.

    Job-specific Duties and Responsibilities:
  • Flexibility to travel to provide technical support services to customers.
  • Assist customers with inquiries via phone and emails.
  • Provide guidance on claims within warranty.
  • Troubleshooting and repairing parts from RGA returns.
  • Collaborate with engineers to troubleshoot products for improvement.
  • Escalate complex issues to Technical Support Manager and Engineers.
  • Maintain accurate and precise documentation.
  • Create Service & RGA documents/reports.
  • Respond to service calls in a timely manner as per internal SOPs.
  • Comply with internal Standard Operating Procedures.
  • Comply with Health & Safety policies.
  • Other tasks as delegated by the Technical Support Manager.
    • Required Skills and Qualifications:
  • The candidate must have excellent skills in:
    • Organization
    • Time-management
    • Communication (written & verbal)
    • Computer
    • Attention to detail
    • Multi-tasking
    • Problem-solving
    • Critical thinking
    • Patience
    • Education and Experience:
  • Post-secondary education in Electronics Technology, Technical Service, or equivalent.
  • Previous Medical Device industry experience is an asset.
  • 2-3 years of customer support experience.
  • 3-4 years of technical support experience.

    • For more information, please visit us at

    *Only selected candidates will be contacted.
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