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    call centre agent - Edmonton, Canada - 9924124 Canada Incorporated

    9924124 Canada Incorporated
    9924124 Canada Incorporated Edmonton, Canada

    3 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 to 40 hours per week
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 2 years to less than 3 years
    • or equivalent experience

      • Work setting

    • Consulting firm

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Supervision

    • 1 to 2 people

      • Type of experience

    • Call centre

      • Transportation/travel information

    • Willing to travel regularly
    • Public transportation is available

      • Work conditions and physical capabilities

    • Work under pressure
    • Tight deadlines
    • Attention to detail

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?
    • Do you have previous experience in this field of employment?

      • Workplace information

    • Remote work available

      • Other benefits

    • Free parking available
    • Subsidised public transportation
    • Team building opportunities
    • Variable or compressed work week
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