user support technician - Elmira, Canada - Team Home Realty Inc.

Team Home Realty Inc. Elmira, Canada

5 days ago

Description

Work Term: Permanent
Work Language: English
Hours: 32 to 35 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 7 months to less than 1 year
or equivalent experience

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties

Supervision

No supervision responsibility

Computer and technology knowledge

Android
iOS
Internet
Desktop applications
Word processing software
Website creation and management software
JavaScript
MS Office
MS Windows
Spreadsheet
WordPress

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Standing for extended periods

Own tools/equipment

Internet access
Cellular phone

Personal suitability

Accurate
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Ability to multitask
Time management

Screening questions

Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?
Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
What is the highest level of study you have completed?

Workplace information

Remote work available

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