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    Event Delivery Manager - Toronto, ON, Canada - Informa Connect

    Informa Connect
    Informa Connect Toronto, ON, Canada

    2 weeks ago

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    Description

    We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

    Our purpose is to connect our customers to information and people that help them know more, do more and be more.

    No other company in the world helps more people share professional knowledge or make business connections.

    We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

    Reporting to the Senior Delivery Manager, the Event Delivery Managerwill be responsible for the delivery of regionally based live, hybrid and on demand experiences.

    You will be required to travel to events within Canada to manage the delivery of your allocated role on an event.

    Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI's and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

    The role would be working, with the Real Estate delivery team, on 20+ events per annum with an annual revenue of $11+ million, working on an aggregated cost budget of over $5+ million.

    The conferences range in size, with the flagship event over 2,500+ attendees and 100+ sponsors to smaller one day events with 400 attendees in regional locations.

    Role Requires - English
    Excellent written and spoken communications skills with proven fluency in English.

    Delivery 60%
    Speaker management – including but not limited to: initial contact letter, gather and communicate hotel & technical requirements, coordinate pre event conference calls, presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms, collaborate with production team on changes to agenda
    Sponsor and Exhibitor management – including but not limited to: maintain accurate sponsor and exhibitor log based on signed contracts, build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, update exhibition floor plans and booth lists, manage collection of sponsor logos & oversee registration of contracted passes

    Venue, AV, Staffing Management Duties - including but not limited to:Space management and floorplans, Responsible for accurate food & beverage orders – including any special dietary requirements, AV orders for plenary, concurrent session rooms and pre-function space (liaising with producer for any specific speaker requests) .

    Responsible for securing external freelancers, agency and security for event delivery and briefing
    Maintain strong customer service with response times set at less than 24 hours
    Build strong relationships with Sales to provide clear guidance on the commercial opportunities at the events, research new opportunities based on venue and location
    Prepare, proof, organize production and arrange delivery of necessary materials for conference and/or expo onsite documentation
    Work with centrally procured vendors to research and order necessary deliverables
    Attend event planning meetings, presenting clear and concise updates, identifying and addressing any impacts to the event and proposed resolutions

    Attend all scheduled meetings with internal stakeholders such as marketing, digital specialists, spex and the wider delivery community
    Follow a customer-first approach that provides efficient, effective and value add service to our vertical and brand teams

    Manage the onsite delivery where assigned being the go to person for any problems and linking key stakeholders together for a seamless event experience
    Health & Safety, Supplier Partnerships, Legal & Sustainability (10%)
    Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adopted
    Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events)
    Mitigate risk of attrition with key categories of spend (venues, bedroom blocks)
    Ensure venues are procured in a timely manner and meet event and budget requirements

    Planning and Budgeting(10%)
    Responsible for timely submission of event costs
    Code invoices and corporate expenses

    Operational experience in the B2B and / or B2C events industry
    Demonstrable experience of multi-platform delivery of live experiences and working with service providers of event products
    Excellent Microsoft Office skillset (Word/Excel/PowerPoint/Outlook)
    Basic skills in Illustrator, Photoshop
    Negotiation and management of high-level supplier contracts and relationships

    Freedom & flexibility:
    colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
    ~ Great community:
    a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
    ~ Career opportunity:

    the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.

    When it's time for the next step, we encourage and support internal job moves
    ~ Work with a high quality of specialist products and service
    ~ Bright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspiration
    ~ As an international company, the chance to collaborate with teams around the world

    We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

    We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

    See how Informa handles your personal data when you apply for a job here.
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