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    Information Technology Support Specialist - Montreal, Canada - Emovis

    Emovis
    Emovis Montreal, Canada

    1 week ago

    Default job background
    Technology / Internet
    Description

    About Emovis

    At Emovis we offer state-of-the-art toll-based mobility solutions. Abertis is our parent company a worldwide leader in concessionaire of high-capacity and quality motorways. Emovis offers state-of-the-art solutions with over 40 years of experience and over 700 employees across the United States, United Kingdom, Puerto Rico, Chile, Canada, and Qatar. Emovis is a trusted partner of local Authorities and Tolling agencies across the world.

    Our vision at Emovis is to partner with transport leaders across the world to accelerate their business toward seamless, sustainable, and inclusive mobility.

    Job Purpose

    The Roadside Support Specialist reports to the Support & Maintenance Manager. Supports the Intelligent Transportation Systems (ITS) and Electronic Tolling System (ETS) integrator, managing several Free Flow System Tolling projects including the A25 Bridge in Laval, Quebec and the Rhode Island Turnpike and Bridge Authority in Rhode Island, USA.

    Required to deliver 24/7 technical support (on a 2 week rotation period) to the customer in line with the roadside tolling services provided within agreed Service Level Agreements (SLA).

    Investigates and conducts rectification of all roadside tolling and IT equipment incidents and problems on the customer's supported systems.

    Responsibilities:

    • Effectively monitor business critical services and applications, identifying improvements including corrective and preventative maintenance interventions
    • Perform regular and on demand data analysis using Microsoft Excel
    • Provide technical and functional support to the business for all applications and raising/tracking bugs where necessary
    • Plan and undertake changes to software/hardware/infrastructure including 3rd party components e.g., ANPR cameras, lasers, RFID antennas, inductive loops
    • Install and configure requisite bespoke applications and test accordingly
    • Maintain and order spares as per onsite and project requirement
    • Provide timely and accurate ticket updates and progress all incidents and problem tickets within preferred web helpdesk toolset
    • Complies with and follows workplace risk assessments e.g., electrical safety
    • Complies with all Health and Safety requirements on site and ensures any visitors to site are briefed accordingly
    • Responsible for structuring and drafting technical documentation, including for non-technical users
    • May perform other duties as assigned

    Requirements:

    Education:

    • IT DEC or higher degree
    • asset: DEC in Electrical Engineering or AEC in Industrial Electronics

    Experience:

    • 2 years' experience in a similar or IT role

    Technical Knowledge:

    • Windows Server 2008, 2012, 2016
    • Active Directory
    • MS Office / Microsoft 365
    • Advanced knowledge of Microsoft Excel, especially data analysis, pivot tables, filtering, etc.
    • Monitoring system similar to SolarWinds monitoring and/or SolarWinds Web Helpdesk
    • Good knowledge of network configuration and diagnosis including VLANS
    • Linux
    • Major asset but not mandatory: Knowledge of installation/maintenance of systems, including IP address and physical installation for:
    • ANPR and CCTV cameras
    • DSRC beacons and RFID antennas o Ethernet cabling connection
    • Inductive loops
    • Rebuilding local onsite PC/Laptop equipment
    • Good analytical skills in system diagnosis background
    • Strong communication skills both written and verbal (French and English)
    • Ability to pick up new technologies quickly
    • Results driven with a strong attention to detail
    • Good analytical skills and an ability to define the precise nature of customer problems

    Travel:

    • International +/-5%.
    • Must hold a full current Canadian driving license.
    • Must live no more than 30 minutes away from the city of Anjou
    • Required to travel to our Laval site at short notice and be prepared to stay away from home from time to time for training purposes.

    Physical Requirements:

    • Prolonged periods sitting at a desk, working on a computer and/or standing.
    • Engaging in repetitive motions such as typing and using a mouse.
    • Able to lift up to 50 lbs.
    • Ability to work outside of normal working hours, on site, during agreed maintenance windows, specifically night-time working
    • Ability to work out of hours at short notice if required to meet with the system operational constraints
    • Ability to work outside in winter conditions to clean, maintain and replace equipment and to remove snow on the gantry
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