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    Account Manager - Markham, ON, Canada - Electro Federation Canada

    Electro Federation Canada
    Electro Federation Canada Markham, ON, Canada

    3 weeks ago

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    Description

    Lumify is a dynamic and entrepreneurial company looking to expand and continue to lead in multiple markets of the LED backlighting industry.

    Today Omnify is building upon its core business and expanding into new market segments, manufacturing custom LED backlighting products for various top brands, such as Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name a few.

    We also support leading architectural firms and our integrated strategic partners across North America.
    Our Head Office is in Markham, Ontario, with additional manufacturing facilities in Los Angeles, South Korea and China.

    As an Account Manager at Omnify, you will play a crucial role in managing relationships with our key clients.

    Your primary responsibility will be to provide outstanding customer service and ensure client satisfaction through your product knowledge and attention to detail.

    Serve as the primary point of contact for internal and external stakeholders, acting as a reliable support system for the sales team.

    Accountable for supporting sales team in attainment of sales targets to plan.

    Collaborate with internal teams, including sales, marketing, and technical support, to ensure all project/order needs are being considered and reviewed, delivering exceptional customer service, and resolving any client issues.

    Coordinate receipt of all required documentation such as engineering specifications, electrical requirements and required drawings to ensure a complete understanding of the customer's needs.

    Identify new business opportunities with new and existing accounts and proactively promote our products and solutions.
    Accountable for achieving pre-defined quality metrics in customer service.
    Customer Service, Business Administration and or Engineering background.
    Has the ability to communicate in person, phone, and email.

    Listening - Practicing active listening by understanding our clients' needs and demonstrating that you genuinely care for them will also help you build a rapport.

    CRM and ERP experience.
    Good MS Office suite knowledge – Word, Excel, Power Point, Outlook.
    Ability to multi-task, prioritize, and manage time effectively.

    Create deep understanding of the challenges our customers face, lead with quality to provide the right solution the first time.

    Encourage educated risks and reward success.
    #
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