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Travel and Accounts Coordinator
Found in: Jooble CA O C2 - 4 days ago
Fire Safety and Protection Cambridge, ON, CanadaGeorgian Bay Fire & Safety Ltd., a Fire Safety and Protection, LLC, company, is one of the largest independent life safety and property protection companies in Canada. Our Fire Alarm, Security, Sprinkler, and Electrical professionals are committed to protecting people and propert ...
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Key Account Manager
Found in: Appcast CA C2 A - 3 days ago
PWO Canada Inc. Kitchener, CanadaOUR COMPANY · PWO Canada is a Tier 1 and Tier 2 supplier for auto manufacturers globally. We are one of five subsidiaries in the PWO AG Group, manufacturing lightweight metal components for the automotive industry. · PURPOSE OF POSITION · The Key Accounts Manager manages and cont ...
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Franchise Field Consultant
Found in: Appcast CA C2 A - 2 days ago
Kumon Canada, Inc. Kitchener, CanadaAt Kumon, we believe in the growth and development of students in elementary to high school focusing on Math and Reading education. The right candidate must have a learning mindset and be passionate about education. · This is a great opportunity for a candidate that lives West of ...
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Director, market conduct compliance
Found in: Jooble CA O C2 - 4 days ago
Société Financière Manuvie Waterloo, ON, CanadaNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie ...
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Inside Sales Representative
Found in: Appcast CA C2 A - 4 days ago
Waterloo Hydrogeologic Waterloo, CanadaCompany: Waterloo Hydrogeologic · Job Title:Inside Sales Representative · Reports to:Water Business Sales Manager · Position Summary · The Inside Sales Representative will be responsible for maximizing sales revenue by selling commercial off-the-shelf software products, mainte ...
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Account executive group benefits
Found in: Jooble CA O C2 - 4 days ago
Société Financière Manuvie Waterloo, ON, CanadaNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie ...
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Supply Chain Manager
Found in: Talent CA A C2 - 4 days ago
Fleet Jobs Kitchener, CanadaPosition Summary: · The Supply Chain Manager 2 is responsible to provide tactical direction and leadership to ensure customer requirements are met. Responsible for day-to-day execution of all account activities. Monitors carrier performance to optimize value delivered to the cust ...
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General Manager
Found in: Talent CA A C2 - 4 days ago
Fleet Jobs Kitchener, CanadaPosition Summary: · The General Manager will have overall responsibility for a single large strategic customer with multiple locations or several customers encompassing a broad geographic area. Primary objective is to ensure each location is operating efficiently based on Penske' ...
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remote senior audit accountant
Found in: Jooble CA O C2 - 3 days ago
CARLSBERG CANADA INC. Kitchener, ON, CanadaDepartment: Finance · Schedule: Hybrid: 3 days in the office/ 2 days from home. · CCI) is the Canadian Division of Carlsberg Breweries A/S which is the World's 3rd largest brewer and one of the fastest growing brewers in the World. With over 100 beer brands in our portfolio Carls ...
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Consultant Customer Service F/H
Found in: Jooble CA O C2 - 4 days ago
Vision Group Kitchener, ON, Canada Full timeWorking in a LASIK MD clinic is to help improve people's eyesight. You have a permanent full-time position hrs/week) . · You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey. · You are profi ...
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Territory Account Manager
Found in: Jooble CA O C2 - 4 days ago
Karkidi Waterloo, ON, CanadaBlackBerry is a transformed company. Today, BlackBerry provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including over 235M vehicles. Based in Waterloo, Ontario with offices around th ...
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Analyst- Account Services/Finance
Found in: Jooble CA O C2 - 1 day ago
CARLSBERG CANADA INC. Kitchener, ON, CanadaDepartment: Finance · CCI) is the Canadian Division of Carlsberg Breweries A/S which is the · With over 100 beer brands in our portfolio Carlsberg sells beer in over 140 countries worldwide while producing beer under license in over 40 countries. · Carlsberg Canada recently pu ...
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Administrative Management Specialist
Found in: Jooble CA O C2 - 4 days ago
University of Waterloo Waterloo, ON, Canada Full timeAccountable to the academic Chair or Director for human resources administration, financial oversight, the management of facilities and equipment and health and safety responsibilities required to support the teaching and research missions of the department. · The Administrative ...
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Key Account Manager
Found in: Jooble CA O C2 - 4 days ago
EightSix Network Inc Kitchener, ON, CanadaPWO Canada is a Tier 1 and Tier 2 supplier for auto manufacturers globally. We are one of five subsidiaries in the PWO AG Group, manufacturing lightweight metal components for the automotive industry. · PURPOSE OF POSITION · The Key Accounts Manager manages and controls the acc ...
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Account & Partner Manager
Found in: Jooble CA O C2 - 4 days ago
Wearetaplondon Waterloo, ON, CanadaTAP CXM provides marketing consulting, implementation and ongoing support services that help organisations to increase their revenue, improve customer experience and reduce marketing costs. Day to day, we help our clients to exploit customer data and marketing technology through ...
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Relief Pharmacist
Found in: Jooble CA O C2 - 3 days ago
Walmart Canada Corp Kitchener, ON, CanadaPosition Summary... · The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations. What you'll do... · Ensure excellent patient experience, locate merchandise on the sales floor. · Establish and develop a strong working re ...
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Salesforce Administrator
Found in: Jooble CA O C2 - 4 days ago
RideCo Inc. Waterloo, ON, CanadaThis is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you'll be one of the pioneers shaping this transformation. · We ar ...
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Project estimator
Found in: Jooble CA O C2 - 4 days ago
Ball Service Group Inc. Kitchener, ON, CanadaBall Service Group is an industry leader in Custom Metal Fabrication. We specialize in providing high-quality metal fabrication solutions to a diverse range of industries. As we continue to expand our operations, we are seeking a skilled and motivated individual to join our team ...
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Care Team Lead
Found in: Jooble CA O C2 - 4 days ago
Carekw Kitchener, ON, CanadaCareKW is looking for a Care Team Lead to provide support to patients in our community. Continuous training, support and mentorship will be provided to develop competencies related to the role. · Responsibilities: · • Complete regular caregiver skill evaluations, address concer ...
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Community Arts Coordinator
Found in: Jooble CA O C2 - 15 hours ago
University of Waterloo Waterloo, ON, Canada Full timeFaculty of Arts Advancement · Permanent · Full-Time · Overview The Advancement Coordinator is responsible for providing administrative and executive support to the Faculty's fundraising and alumni relations programs. · Responsibilities Provides comprehensive administrative su ...
alabang - travel account (csr i) - Waterloo, Canada - Majorel
Description
Position Summary
:This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have an entrepreneurial spirit with individual initiative that delivers on a culture of doing everything possible to ensure that every customer they interact with feels satisfied in an empowered environment In addition, they will be responsible for adhering to personal performance metrics, accepting coaching, and improving their personal performance as instructed.
Overall Responsibilities :
·Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
·Records customer inquiries by documenting inquiry and response in customers' accounts.
·Supports account's specific programs
·Assists in developing and streamlining procedures
·Nurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign information
·Answers telephone, e-mail, fax, letter, chat and newsgroup inquiries posed by customer
·Provides appropriate feedback and settlement to all customer contacts (including referrals to other organizations)
·Assists customers in enrollment process including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer
·Takes orders over the phone for replacement materials
·Processes application materials and other assigned tasks and makes compliance decisions in accordance with program requirements and Microsoft guidelines
·Processes and investigates returns
·Updates and maintains Contact Management System Software
·Contacts customers for marketing, survey and follow up purposes
·Performs necessary job costing functions. Enters manual orders into ERP system
·Captures and documents customer complaints
·Keeps abreast of program changes and informational updates
·Works with Microsoft and Vendor owned tools and websites
·Complies with company set procedures
·Supports account's specific programs
·Assists in developing and streamlining procedures
·Take in customer credit card information and Personal Identifiable Information with the responsibilities of protecting the data as defined in the client security requirement, company information security policies.
Job Requirements:
Knowledge, Skills & Abilities:
·Customer Orientation and Focus
·Ability to multitask (talk, type, navigate)
·Minimum typing speed 20 WPM
·Problem solving and resolution skills
·Strong internet navigation and website user knowledge
·Organizational and team work skills
·Conflict resolution skills
·Experience with contact center technologies
·Experience working in a Financial/Banking industry an asset.
·Sales, cross-selling, and up selling experience desirable.
·Ability to work in a fast paced environment.
·Excellent verbal and written communication skills.
·Computer proficiency and knowledge of how and when to use reference material and on-line information.
·Phone Etiquette skill.
·Flexibility in regard to work schedules
·Ability to maintain strict confidentiality with customer account information.
·Strong customer services skill.
Experience:
·Minimum high school diploma or equivalent, required
·Prior contact center or customer service experience preferred
·Demonstrated problem solving and decision-making skills.
·Effective time management and organizational skills.
·Experience in Windows and Internet-based environment required.