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    General Manager - Toronto, ON, Canada - Club Monaco

    Club Monaco
    Club Monaco Toronto, ON, Canada

    1 week ago

    Default job background
    Description

    The General Manager of both locations inside Yorkdale Mall contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent.

    Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirements

    • Drive employee engagement through consistent recognition and providing training to improve on performance
    • Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
    • Provide department insight related to the customer experience and communicates information to district team and to corporate partners.
    • Host corporate office partners and activities regularly.
    • Partner closely with home office partners to share field feedback that supports growing profitable sales, building future initiatives and strategies.
    Sets the brand example.

    • Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
    • Ensure store teams receive customer service & product knowledge training to strengthen selling skills
    • Recruit quality high level management candidates
    • Ensure management and service associates clearly understand and meet job expectations
    • Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
    • Coach and mentor staff to achieve optimal results including succession planning for current and future positions.
    • Lead new hire on boarding and training
    Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people

    • Train and support store team in the planning and supervision of store flips and regular merchandising needs
    • Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
    • Achieve or exceed financial plans through effective planning and management
    • Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
    • Inventory Management
    • To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
    • Train managers and sales associates in inventory management and supervise physical inventory count
    • Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
    • Ensure operational integrity & asset protection compliance in day to day operations & practices
    Computer proficiency with MS Office; Outlook, Excel, Word

    • Excellent English communication verbal and written
    • Excellent time management/project skills
    • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
    • Ability to recognize and react to changing work demands
    • Must be able to work shift standing and walking and able to lift approx 20 lbs.
    -
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