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Abbotsford

    Manager, Sales Development and Corporate Sales - Abbotsford, BC, Canada - Canucks Sports & Entertainment (CSE)

    Canucks Sports & Entertainment (CSE)
    Canucks Sports & Entertainment (CSE) Abbotsford, BC, Canada

    6 days ago

    Default job background
    Description
    Director, Ticket Sales & Service - Abbotsford Canucks
    Sales & Marketing
    Full-Time
    Director, Ticket Sales & Service

    The Director, Ticket Sales & Service works closely with the COO on the development and implementation of departmental strategic plans and supporting tactical and operational plans for Membership, Flex, Partial and Group Sales, Membership Services and single game sales.

    Ticket Sales
    Coach, lead, and mentor the ticket sales staff towards hitting the department goals and team members' individual development plans
    Execute product sales plan to include full season, partial season, group tickets and single game ticket sales
    Collaborate with relevant stakeholders to develop and implement technology tools (example CRM)
    Work closely with Abbotsford executives on initiatives that align to the strategic objectives of the organization
    Work closely with other sales personnel on supporting sales goals and retention plans
    Support overall department member and service and renewal strategies
    Serve as a committed and responsible member of the ticketing team, contributing to the strategic planning process
    Membership Services
    Manage a select number of Membership accounts, as required
    Works closely with and supports the Team Lead of our membership team on overall delivery of our membership program
    Responsible for executing new member onboarding plan in conjunction with the Membership Sales team
    Work closely with other members of the membership team on the planning and execution of member events and value add service programs
    Work with the Business Intelligence team to build CRM tracking, data collection, and analytics that will assist in improving member retention, communications, and program development
    Act as liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements
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