- Analyze site performance data to identify potential quality gaps in our process. Report on the findings, develop action plans, and drive execution against those plans to close the identified gaps.
- Complete root cause analysis (RCAs) when errors occur, diving deep into the true root cause of the problem. Work with subject matter experts to develop an approach or tool that could eliminate the issue from occurring in the future.
- Develop and document standard operating procedures (SOPs) for the organization.
- Be the face of Quality for your site(s) as it relates to meeting with clients or joining client calls to discuss quality issues.
- Ownership of the auditing processes within your site(s) to ensure they are adhering to the expected requirements and standards. May also be called upon to be the point of contact for external audits.
- Share potential gaps and solutions with other SGS & Co sites. Work with a company mindset and not a site specific mindset.
- Ability to work with all levels of employees across the organzition, and deliver on assigned tasks and objectives.
- Participate in management meetings and strategy discussions, the Quality Manager is part of the site management team.
- Articulate the problem, the solution, and next steps in a concise and efficient manner internally as well as to our clients.
- Provide leadership, coaching and performance management to direct reports. Provide on-going communication and support to team members. Participate in other staffing-related activities as needed. (If applicable)
- Bachelor's degree required
- Previous experience in identifying issues and solving complex problems. Lean Six Sigma a plus
- Drive to using data and making fact based decisions
- Experience in Quality Assurance and quality systems
- Proven success in managing teams and cross functional projects
- Commitment to developing and enforcing standards and best practices
- Confidence in interacting with all levels of employees with the ability to 'sell' your ideas and solutions to those outside of your department
- Proficient in MS Word, Excel and PowerPoint with the ability to quickly learn SGS & Co software
- Attention to detail when working under pressure
- Graphics and/or manufacturing experience a plus
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Manager, Quality Control - Toronto, Canada - SGS & Co
Description
Position Overview
Quality Managers at SGS & Co serve as the point of contact for their assigned site(s) on all quality related issues. Each employee 'owns' delivering a quality product so the Quality Manager is there is to help identify quality gaps within the site(s), complete root cause analysis on quality issues, drive implementation of new quality processes, identify when we may be deviating from standards and best practices, and working with employees at all levels help identify and implement processes to prevent errors. The ideal Quality Manager is someone who can demonstrate and quantify the value that they are bringing to the organization in the work that they are doing.
Location: Hybrid or Remote
Responsibilities
Requirements
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