- Canadian Citizenship OR Permanent Resident with ability to obtain a Canadian Government Security Clearance.
- Live in Ottawa, Canada or willing to re-locate.
- Problem-solving & troubleshooting methodology.
- Strong communication skills - facilitation / conflict management.
- Ability to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues.
- A team player focused on customer success.
- BS in a technical field (CS/EE preferred) or equivalent with 8+ years of relevant experience.
- Data Switching guru - Strong analytical and troubleshooting skills across Cisco platforms and multi-vendor skillset.
- In-depth knowledge of Data Centre Networking and Data Centre Products.
- Trusted resource in areas of Nx-OS, IOS-XR, IOS-XE, and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies and related capabilities).
- Data Center Layer 2 overlays (e.g., VXLAN, EVPN) and Layer 2 security features (e.g., port security, MACsec, ACL, private VLANs, Layer 3 Overlay Protocols).
- Network management protocols (e.g., PTP, NTP, DNS, DHCP).
- Experienced level knowledge in IP internetworking, LAN Switching Protocols, IP Routing protocols, QoS, Multicast, MPLS.
- Troubleshooting experience using wireshark or other protocol analyzer.
- Experience with Cisco Nexus 2000, 3000, 5000, 7000, 9000, ACI.
- Strong experience supporting client servers (blades and rack systems).
- Previous experience providing high-level technical support within a Server/Storage environment and knowledge of installing controllers, drivers, and networking components.
- Expertise on UCS-B, C series and Knowledge of server OS – Windows, Vmware, Linux.
- Troubleshooting experience within Ethernet and/or SAN environment.
- Professional or Expert Level network certification (CCNP, CCIE) or equivalent technical/networking knowledge is preferred.
- Bilingual Fluency (Canadian French & English).
- Previous experience with incident management, reactive support, operations or troubleshooting complex technical problems is an advantage.
- Familiar with network programmability, automation, and virtualization.
- Provide 2nd and 3rd Tier consultation/troubleshooting to debug broad, complex unique network topologies with mixed media protocols to Large Enterprise Cisco customers on for Cisco Data Centre, ACI, UCS etc.
- Work as part of a collaborative cross-functional team to provide support to customers during critical network issues as well as managing a case load of criticality issues.
- Drive customer satisfaction and strive for total customer success.
- Identify, document and resolve issues reported by customers.
- Solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
- Provide systems/product training to customers, and contribute towards building a knowledge base for customer support and internal partners.
- Interact across other High Touch Technical Services teams and development teams at peer level.
- Lead problem resolution efforts with internal stakeholders including: HTOM, HTE, TAC, and product engineering.
-
Cisco Systems, Inc. Ottawa, CanadaCustomer Delivery Engineering Technical Leader-DC/ACI (HTTS · Location: · Alternate Location · Kanata Office · Area of Interest · Customer Experience · Compensation Range · CAD CAD · Job Type · Professional · Cloud and Data Center, Networking · Job Id · *** The succes ...
-
Technical Leader
2 weeks ago
Adecco Canada Ottawa, Canada Temporary/ContractAdecco is recruiting for an Sr. Technical Lead, fluent in Spanish & English for a 12-month contract opportunity for our client based in Mexico City, this role is fully remote. The successful candidate must be an independent consultant (incorporated). · The Sr. Technical Lead will ...
-
Technical Leader
2 weeks ago
Adecco Canada Ottawa, CanadaInformation Technology - Software Engineer · Adecco is recruiting for an Sr. Technical Lead, fluent in Spanish & English for a 12-month contract opportunity for our client based in Mexico City, this role is fully remote. The successful candidate must be an independent consultant ...
-
Technical Leader of the National DNA Data Bank
3 weeks ago
Treasury Board of Canada Secretariat Ottawa, CanadaTechnical Leader of the National DNA Data Bank · Reference number: RCM24J · Selection process number: 24-RCM-EA-N-S-NCR-SPS/FSIS Royal Canadian Mounted Police - Forensic Science and Identification Services, Science and Strategic Policy, National DNA Data Bank · Ottawa (Ontario ...
-
Technical Project Leader, Electrical Design
3 weeks ago
Black & McDonald Limited Ottawa, ON, CanadaBUILD YOUR CAREER AT BLACK & MCDONALD · Black & McDonald is an integrated, multi‐trade service provider that safely delivers high quality construction, facilities management, and technical solutions. With over 100 years of diverse market experience, we are a forward‐thinking org ...
-
Technical Leader of the National DNA Data Bank
2 weeks ago
Employment and Social Development Canada Ottawa, CanadaTechnical Leader of the National DNA Data Bank Reference number: RCM24J Selection process number: 24-RCM-EA-N-S-NCR-SPS/FSIS Royal Canadian Mounted Police- Forensic Science and Identification Services, Science and Strategic Policy, National DNA Data BankOttawa(Ontario)CH-04- ...
-
Technical Leader of the National DNA Data Bank
3 weeks ago
Royal Canadian Mounted Police - Forensic Science and Identification Services, Science and Strategic Ottawa, CanadaTechnical Leader of the National DNA Data Bank · Posted on May 27, 2024 by Employer details Royal Canadian Mounted Police - Forensic Science and Identification Services, Science and Strategic Partnerships, National DNA Data Bank · Job details Technical Leader of the National DN ...
-
Technical Leader of the National DNA Data Bank
2 weeks ago
Employment and Social Development Canada Ottawa, CanadaTechnical Leader of the National DNA Data Bank · Reference number: RCM24J · Selection process number: 24-RCM-EA-N-S-NCR-SPS/FSIS · Royal Canadian Mounted Police- Forensic Science and Identification Services, Science and Strategic Policy, National DNA Data Bank · Ottawa(Ontar ...
-
Technical Leader of the National DNA Data Bank
3 weeks ago
Employment and Social Development Canada Ottawa, CanadaTechnical Leader of the National DNA Data Bank · Reference number: RCM24J · Selection process number: 24-RCM-EA-N-S-NCR-SPS/FSIS · Royal Canadian Mounted Police- Forensic Science and Identification Services, Science and Strategic Policy, National DNA Data Bank · Ottawa(Ontario) ...
-
technical leader data scientist
4 weeks ago
Launch Potato Ottawa, ON, CanadaLead Data Scientist, Performance Marketing · Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from ...
-
Technical Leader of the National DNA Data Bank
2 weeks ago
Royal Canadian Mounted Police - Forensic Science and Identification Services, Science and Strategic Ottawa, CanadaTechnical Leader of the National DNA Data Bank Posted on May 27, 2024 by Employer details Royal Canadian Mounted Police - Forensic Science and Identification Services, Science and Strategic Partnerships, National DNA Data Bank Job details Technical Leader of the National DNA Data ...
-
Cisco Systems, Inc. Ottawa, CanadaCustomer Delivery Engineering Technical Leader- RS (HTTS · Location: · Area of Interest · Customer Experience · Compensation Range · CAD CAD · Job Type · Professional · Cloud and Data Center, Networking · Job Id · *** The successful applicant will be performing work in ...
-
Employment and Social Development Canada Ottawa, CanadaECIS & EITSO - Stream 1: Team Leader / Stream 2: Technical Advisor · Reference number: GSS24J · Selection process number: 24-GSS-NCR-EA-CyberIT-42322 · Shared Services Canada- Networks and Security Services Branch - Infrastructure Security Operations · Calgary(Alberta),Edmonton ...
-
Cisco Systems, Inc. Ottawa, CanadaCustomer Delivery Engineering Technical Leader-Collab (HTTS · Location: · Alternate Location · Kanata Office · Area of Interest · Customer Experience · Compensation Range · CAD CAD · Job Type · Professional · Cloud and Data Center, Networking · Job Id · *** The succes ...
-
Technical Leader of the National DNA Data Bank
3 weeks ago
Employment and Social Development Canada Ottawa, ON, CanadaTechnical Leader of the National DNA Data Bank · Reference number: RCM24J · Selection process number: 24-RCM-EA-N-S-NCR-SPS/FSIS · Royal Canadian Mounted Police- Forensic Science and Identification Services, Science and Strategic Policy, National DNA Data Bank · Ottawa(Onta ...
-
Cisco Ottawa, Canada· Requirements: · *** The successful applicant will be performing work in Canadian Critical National Infrastructure and/or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the C ...
-
Cisco Ottawa, Canada· Requirements: · *** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the ...
-
Employment and Social Development Canada Ottawa, CanadaECIS & EITSO - Stream 1: Team Leader / Stream 2: Technical Advisor Reference number: GSS24J Selection process number: 24-GSS-NCR-EA-CyberIT-42322 Shared Services Canada- Networks and Security Services Branch - Infrastructure Security OperationsCalgary(Alberta),Edmonton(Alberta),V ...
-
Applications Engineer
1 week ago
Actalent Ottawa, Canada Contract to RegularJOB DESCRIPTION Actalent is hiring aa Applications engineer for a leading telecommunications company · Description: · The primary responsibility of the Filed Application Engineer will be to lead all technical customer interactions to secure design-in/win for Optical Engines por ...
-
Fortinet Ottawa, Canada Full timeWe are looking for a PreSales Security Expert to work closely with a sales representative in a defined territory. The PreSales Security Expert's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, customer POC's (proof ...
Customer Delivery Engineering Technical Leader-DC/ACI - Ottawa, Canada - Cisco
Description
Job Description
Requirements:
Skills/Competencies:
Desired Qualifications:
What You'll Do:
As part of Cisco Canada's Public Sector Canadian Secure Technical Services (CSTS) team, you will:
Who You'll Work With:
Cisco Canada's government and public sector customers receive personalized services from a dedicated team of engineers as part of the Canadian Secure Technical Support (CSTS) services team. As part of the Cisco Canada Customer Experience organization (CX), the CSTS team provides leading-edge technical support services to meet the needs of Canadian government and public sector organizations. As a part of the CSTS team, you will be actively engaged with customer's engineering and operations teams well as a variety of Cisco stakeholders: service delivery, service sales, customer account teams, and product engineering teams. You will build strong relationships with the customer to develop as a trusted technical resource. The Cisco HTTS Collaboration team works on complex, challenging issues with some of Cisco's top customers. It's a great opportunity to master the latest technology and products, while working with a technically diverse and supportive team. Grow your skills in a dynamic, team-oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
#J-18808-Ljbffr
Customer Delivery Engineering Technical Leader-DC/ACI professionals in Ottawa
-
Samuel Taiwo Adeife
Project Manager
-
Sam Avanesov
Full Stack Developer | Web | Mobile
-
Justin Poliquin
Manufacturing focussed Industrial Eng with MBA
-
Fadi Ghaby
Dedicated and innovative Executive Director with proven success in business strategy and operations.
-
KHALIL DAHBOUR
Senior network engineer
-
Furqan Syed
Mechanical Engineer