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    Manager, Quality Management Office - Toronto, ON, Canada - Capital One

    Capital One
    Capital One Toronto, ON, Canada

    5 days ago

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    Description
    Manager, Card and Inclusive Insurance Benefits

    Yes, we're a credit card company. We're always looking for creative ways to offer digital solutions that make sense for our customers.

    With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

    At Capital One, we're building a leading information-based technology company.

    Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

    We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We change with the times and have adopted a flexible hybrid model.

    Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.

    As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

    We recognize that everyone has a unique working pattern so we're open to discussing flexible working arrangements that will best accommodate you.


    Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

    We're focused on helping associates live well—physically, financially and emotionally.

    When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents.

    We've designed our to be flexible, comprehensive and consistent across our organization.

    From health and fitness center discounts, to training and professional development programs—and much more—you'll discover that Capital One is committed to helping you live your best life.

    Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. A day in the life of a Capital One Manager, Process Management.


    We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.

    Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

    Together, we are on a quest to change banking for good.


    To manage and improve our card and benefits processes for our customers we are looking for a Manager, Process Management for Capital One Canada, based out of our downtown Toronto office.


    Be ready to join a community with some of the most talented people you've ever met, who see the customer first, and want to use their skills to make a difference.

    Inspire and Empower a diverse team through visionary leadership, cultivating a culture of collaboration, continuous growth, and excellence in process performance.


    Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.

    Continually monitor our Mastercard insurance offerings and strategize on where the portfolio should focus

    Ensure all regulatory requirements are met on a daily basis through monitoring while challenging the status quo and removing manual practices

    Lead and manage all changes that impact our vendors in the card and benefits space

    Lead large strategic initiatives and overall business management activities while proactively identifying and mitigating risk through the implementation of resilient processes and the use of quality management tools


    Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk.


    Strategic orientation with proven ability to set a vision, chart a path and execute with high impact leading through strategic planning and roadmap discovery.

    Lead stakeholder management efforts and utilize exceptional communication, business partnering and storytelling skills to foster team alignment and drive process success across the business as an experienced Process Manager


    Conduct and support regular process risk governance activities on monthly, quarterly and annual cadence like independent transactional testings, process level risk assessments, control coverage and issues and event management.

    Bachelor's degree

    At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.

    At least 5 years of vendor/relationship management experience, customer experience, continuous improvement methodologies.

    At least 5 year of experience designing, building, managing and improving processes


    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at .

    For technical support or questions about Capital One's recruiting process, please send an email to


    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.


    Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.

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