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Burlington

    Deskside Support - Burlington, Canada - PeopleToGo

    PeopleToGo
    PeopleToGo Burlington, Canada

    Found in: Talent CA C2 - 4 days ago

    PeopleToGo background
    Contract
    Description

    Responsibilities:

    • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.

    • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

    • Handle software installation/support/upgrades

    • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

    • Provide 2nd level Help Desk support

    • Perform basic LAN and internetworking related activities

    • Handle bench repairs (depot service) & remedial maintenance

    • Respond/update/close calls from National Dispatch/Call Management Center

    • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

    Knowledge, Skills, and/or Abilities Required:

    • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

    • Have 3 – 5 years of deskside support experience

    • Have 3 – 5 years of break-fix experience

    • Have strong internetworking and troubleshooting skills

    • Have A+ certification & at least one certification from either Cisco or Microsoft

    • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

    • Must be a self-starter and have the ability to manage multiple tasks

    • Can act in a Team Lead capacity

    • Exceptional customer service skills

    • Good communication skills

    • Ability to work independently or as part of a team

    • Ability to complete tasks effectively with minimal supervision

    • Must be available to work flexible work schedules

    • Must have a minimum of a Diploma from a recognized IT program
    Interested individuals should apply for this position with their most recent resume and daytime contact information.
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