- Perform first level triage support via phone, email and deskside.
- Assist with organizing our support ticket inbox to better field requests efficiently.
- Logging tickets in our Service Now ticketing system and ensuring that proper details and troubleshooting steps are input for level 2 escalations as needed.
- Assisting our Support Centre team with in-office setups and moves as well as working with the senior members of the Support Centre team to assist with new employee setups.
- Meeting room technology setup and support – Checking each meeting room to ensure all technology is online before meetings begin for the day. Working with Support Centre and Level 2 support for exec meeting setups and troubleshooting.
- Helping our team ensure that all printers are online and accessible on each floor our corporate office, as well as remote sites.
- Assisting the team in keeping the IT storage room clean and organized. Ensure that new equipment received is logged and tracked in our asset management system.
- Project Support – Support the Senior Support Centre team with any project deliverables, from mobile phone deployments, laptop refreshes, software installs/un-installs etc.
- Work with Support Centre staff and Office Services to coordinate equipment shipments and equipment retrievals. This is for employee on-boarding and off-boarding.
- Other duties as needed by management and team members.
- Currently pursuing a College diploma or University degree in IT related Studies.
- Experience in support, installation, and repair of computer equipment along with experience in software evaluation, configuration
- Knowledge of the Microsoft Windows 10 Operating System, Microsoft Office 365, SharePoint, Microsoft Teams, OneDrive, and other Microsoft products is an asset.
- Basic networking experience and knowledge of Internet access protocols (i.e., TCP/IP, LAN/WAN protocols, switches, and Internet circuits).
- Experience with mobile devices such as iPhone (iOS) and Android platforms with regards to email setup, configuration and troubleshooting.
- Experience with Cisco WebEx videoconferencing is an asset.
- A strong independent work ethic
- Excellent troubleshooting abilities with the ability to learn new concepts, products, and technologies quickly.
- Excellent understanding of customer service including managing internal relationships.
- Exceptional organization, communication, and time management skills.
-
Systems Support Analyst Intermediate(Support
5 days ago
Raise Toronto, Canada**RESPONSIBILITIES** · - Responsible for supporting the network infrastructure team to support and implement activities for their network environment · - Responsibilities include loading software, providing network support for servers and monitoring system and network performance ...
-
Bilingual Application Support Analyst
6 days ago
Trisura Guarantee Insurance Company Toronto, CanadaAt Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...
-
Support Analyst
1 week ago
Atlantis IT group Toronto, Canada**Support Analyst** · **Toronto, ON Hybrid** · **Long term Contract** · " 5-7 years of experience with Database administration (SQL server 2016/2019) in troubleshooting and Supporting large databases, database design, creation, and testing activities; Identifying reporting, and m ...
-
IT Support Analyst
2 days ago
Toronto Metropolitan Toronto, Canada**About Toronto Metropolitan**: · At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as ...
-
IT Support Analyst
2 days ago
Choice Properties REIT Toronto, CanadaLocation: · 22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5 · Support Desk Analyst · Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approxima ...
-
Support Analyst
4 hours ago
KPMG-Canada Toronto, Canada**Overview** · At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. · The opportunity · The Support Analyst will report to the Manager or Supervisor of End ...
-
IT Support Analyst
1 day ago
The Michener Institute of Education at UHN Toronto, Canada**Qualified applicants are invited to submit a detailed resume and cover letter via the online job posting: ** · The Michener Institute is Canada's only post-secondary institution devoted exclusively to the applied health sciences professions. In January 2016, the Michener Instit ...
-
IT Support Analyst
1 week ago
Swift Medical Toronto, Canada**Who We Are** · Swift Medical is the global leader in digital wound care. We are a remote first organization headquartered in Toronto, with team members located across the U.S. and Canada. Our vision is to · **enable clinicians to provide better care to more patients in need **w ...
-
IT Support Analyst
1 week ago
illumin Toronto, Canadaillumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence fro ...
-
IT Support Analyst
3 days ago
SURREY PLACE Toronto, Canada**Program**:ICT** · **Status: Full Time **Permanent (Hybrid)** · **Hours: 36.25 hours/ week** · **Date Posted: March 21, 2024** · **Posting Close: April 2, 2024** · **About Surrey Place** · Surrey Place is a not-for-profit that serves people of all ages with developmental disabil ...
-
IT Support Analyst
2 weeks ago
AcuityAds Toronto, CanadaAcuityAds is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence f ...
-
IT Support Analyst
1 week ago
Yamaha Motor Canada Toronto, Canada**Summary of Responsibilities** · Strong computer skills and the ability to troubleshoot and diagnose problems. Familiarity with both PC and Mac hardware and software. Experience with Network repairs and analysis. Good customer service skills. Ability to communicate effectively t ...
-
IT Support Analyst
1 week ago
Tourism Industry Association of Ontario Toronto, CanadaCompany Summary**:About OTEC** · OTEC is Ontario's Tourism Workforce Development Organization. We're a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province. · We offer our clients and partn ...
-
IT Support Analyst
2 weeks ago
RGA Toronto, Canada**Position Overview** · **Responsibilities** · - Maintain high customer satisfaction by representing IT courteously, professionally, and effectively to the rest of the organization. · - Responsible for first and second level support of IT systems in the region, including PC's, pr ...
-
IT Support Analyst
1 week ago
Hem Innovative Solutions Inc. Toronto, Canada**MUST HAVE A CAR** · Job Overview: · **Position Description**: · - Create, track and close tickets for end-users issues. · - Update end-users with the status of their ticket. · - Troubleshoot, diagnose and correct - PC hardware, software and peripherals problems · - AD and O365 ...
-
Support Analyst
2 weeks ago
Harris Computer Systems Ontario, CanadaOperate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets · - Assess a variety of situations, reviewing software configurati ...
-
Support Analyst
2 weeks ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
Application Support Analyst
6 days ago
Glencore Toronto, Canada**Job highlights** · - Exciting opportunity to work as an integral member of the Global IT Department · - Toronto, Ontario, Canada · **Job ID** · - [Recruiter]2190**Closing date** · - 17/08/2023**Last Updated** · - 11/08/2023*** · **Application Support Analyst** · **Global IT Dep ...
-
Deskside Support Analyst
2 days ago
Compugen Inc Toronto, Canada**Job Title** · - Deskside Support Analyst · **Vacancy No** · - VN6142 · **Work Location** · - Toronto, ON · **Job Details** · **Overview**: · Compugen is a leading Information Technology (IT) Solution Provider helping customers design, acquire, integrate and operate technology. ...
-
Decision Support Analyst
1 week ago
St. Michael's Hospital Toronto, CanadaUnity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care ...
Intern, Technical Support Analyst - Toronto, Canada - Dream
Description
Dream is looking to welcome its latest Technical Support Intern for Summer/Fall Month Term)
We are always looking for the best and brightest to join our thriving community. Dream's Technology & Transformation team is currently looking for an Intern, Technical Support to support our company wide technology operations.
Who am I?
Don't worry, we won't make you do coffee runs or photocopy. As the successful candidate you are not afraid to get out of your comfort zone, whether it is taking on new tasks or actively participating and collaborating in our meetings. You have been steadily deepening your knowledge in the field and want to work with a company that has an environment where your knowledge and skills can be applied and developed.
The successful candidate wants to work on something meaningful and work with a team that is innovative, fun, and always challenging the status quo.
We want you on board because you are keen on learning from our dynamic team. In other words, we care about bringing in an entrepreneurial thinker who is looking for opportunities to learn, work hard, and have fun.
What experience will I gain?
Below are some of the primary responsibilities you will be taking on in this role:
What type of experience and qualifications do I have?
These are some of the things we would like you to bring to the table: