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    Jr. Desktop Support - Toronto, Canada - PeopleToGo

    PeopleToGo
    PeopleToGo background
    Contract
    Description
    Job Title:
    Junior Desktop Support

    Location:
    Toronto, ON

    Type: 12 month contract


    Starts:
    As soon as possible


    Overview:
    Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team.


    Role:

    • Provide desktop support for users with their PC's, laptop and BlackBerry issues
    • Repair/upgrade/support PC's, Laptops and or Printers
    • Provide excellent customer service to users with issues regarding hardware or software issues within assigned time frames
    • Provide excellent customer service; patient, polite, courteous support in a patient and professional manner


    Skills:


    • University or College Degree in IT (or equivalent, related working experience in IT) and A+ or
    MCSE certification.

    • Excellent English language communications skills (written and verbal) with a professional, courteous customer service focus
    -1 to 2 years of prior Desktop Support experience within a large Enterprise environment providing telephone, remote, desktop or deskside support (hardware/software support)

    • Ability to work within a fast paced environment and make frequent work re prioritization decisions
    • Professional, outgoing and friendly disposition with reliable work ethic
    Technical

    Skills:


    • Experience supporting Windows XP, Vista and Win7 with a good understanding of MS Office suite
    • Good understanding of basic TCP/IP protocol , VPN and WiFi technology
    • Strong Hardware break/fix experience (PC's, Laptop's)
    • Experience working with Lotus Notes (Ver.
    7 or 8) would be a definite asset though training will be provided

    • Experience should be comprised of supporting and troubleshooting hardware and software; capable of break fix support (hard drives, peripherals and exchanging or upgrading hardware and new PC/Laptops
    • Experience creating imaging (using Norton Ghost or RIS or ImageX or WDS) on PC's or Laptops.
    • Experience supporting Blackberry handheld devices; BES server support would be an asset.

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