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    Digital Relationship Manager - Toronto, ON, Canada - Winnipeg Regional Health Authority

    Winnipeg Regional Health Authority
    Winnipeg Regional Health Authority Toronto, ON, Canada

    2 weeks ago

    Winnipeg Regional Health Authority background
    Description

    Site:
    Shared Health


    Department / Unit:
    Digital Process Management 1

    Anticipated Start Date:

    ASAP

    Anticipated Shift:
    Days

    Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba.

    The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
    Are you experienced in developing and managing relationships with customer organizations to deliver and enhance digital systems, services, and technology solutions in a shared services environment? ca) has an opportunity for up to five Digital Relationship Managers to work at and with the following Service Delivery Organizations (SDOs) and their partner organizations within the Manitoba health system:

    The Digital Relationship Manager will act as Digital Shared Services main point of contact and strategic partner for the customer to help ensure an understanding of the SDO's environment and needs, as well as allowing the SDOs to work more closely and collaboratively with DSS as trusted partners to achieve better health outcomes for the citizens of Manitoba.

    The work requires regular visits to client sites throughout Manitoba and a flexible approach to working from home and in the office to meet client expectations and deliver on or exceed customer service commitments.

    5 years of work experience in a similar business relationship management role in an organization with complex governance models to apply strategic intentions to tactical issues and support human change management efforts, ideally in the digital field in a health services organization and/or in the health services system in Manitoba
    ~ Experience working as a business relationship manager, solution/business or data analyst, with project management approaches and methodologies, with IT Service Management (ITSM), clinical systems, and/or Enterprise Resource Planning (ERP) systems are assets

    A post-secondary degree in a relevant business, technology, or health related field from an accredited education institution. Project Management certifications (e.g. PMP or equivalent) and IT Services Management Certifications would be an asset (e.g.

    ITIL 4:
    Foundation, and/or Direct, Plan and Improve and/or Digital and IT Strategy) would be assets

    As a Digital Relationship Manager, you will be customer service-focused and will foster strong relationships between the SDOs and Digital Shared Services by understanding SDO needs and supporting the strategic alignment of Digital Shared Services to enhance health-care services for Manitobans.

    Collaborating with senior leaders across the Manitoba health system
    Developing and managing business relationships with customers in a Digital/Healthcare environment
    Maintaining and improving on customer service/experience leveraging customer feedback and Key Performance Indicator (KPI) reporting
    Participating and facilitating strategic planning activites
    Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
    Interruptions to respond to questions from executives, and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled
    Must have a valid Manitoba driver's license and use of a personal motor vehicle for regular travel within the province; must be available in-person at assigned SDO site(s) the majority of the time (preference will be given to those living in/prepare to live in the SDOs region)
    Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

    This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment.

    Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We welcome applications from people with disabilities. Original job Digital Relationship Manager posted on GrabJobs .
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