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    Application Analyst Tentative 'V' in Information Technology Services - Windsor, Canada - University of Windsor

    University of Windsor
    University of Windsor Windsor, Canada

    2 weeks ago

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    Description

    Application Analyst Tentative 'V' in Information Technology Services

    Employment Group List: CUPE 1393Posting Type: InternalJob Posting Number: Closing Date: 27/05/ :00pm

    HOURS OF WORK:

    8:30 a.m. – 4:30 p.m.

    PRIMARY JOB RESPONSIBILITIES:

    The purpose of the Application Analyst is to provide ITSM (Information Technology Service Management) support for applications. This includes general application advice, service management, release/change management, and support for business intelligence/reports. The Application Analyst primarily supports 3rd party applications and seeks assistance for complex work with the appropriate Programmer, Database Analyst, and/or Business Analyst. This complex work may include troubleshooting data integrations, seeking assistance with advanced BI reports, or coordinating assigned project tasks.

    ESSENTIAL QUALIFICATIONS:

    The successful candidate will have:
    •Bachelor's degree in Computer Science, or 2-year College Diploma in Information Technology or equivalent knowledge and experience as deemed by the Department
    •2 years' experience supporting enterprise applications, including: oFulfilling service requests and resolving incidents using ITSM ticketing systems oDocumenting business processes and related application workflows oImplementing vendor releases/upgrades (e.g., reviewing release notes, testing changes, and assessing new functionality) oConfiguring changes to application functionality (e.g., introducing new functionality / modules, changing existing configuration, etc.) oCreating, updating, and reviewing technical specifications and designs
    •Basic proficiency in: oITSM (Information Technology Service Management) ticketing software oPreparing and parsing XML and JSON documents for interaction with Web Service APIs oProgramming languages (such as Java, PHP, Python, Kotlin, C#, Go) oFrontend technologies including HTML, CSS, JavaScript, and Web frameworks (such as ) oDeveloping and maintaining analytical reports for end users (e.g., BI Publisher, OTBI, Power BI) oStructured Query Language (SQL) oProject Management methodologies (E.g., Waterfall, Agile, etc.) oMicrosoft tools (Word, Excel, Visio, PowerPoint, SharePoint, etc.)
    •Demonstrated interpersonal skills, including teamwork, organization, multitasking, analytical, problem solving and customer service
    •Strong written / oral communication skills, including the ability to effectively communicate technical concepts to stakeholders
    •Ability to maintain confidentiality, and discretion and act with tact and diplomacy
    •Ability to learn and adapt to new languages, technologies, tools, and processes
    •Knowledge of current IT best practices, technologies, and regulatory/compliance standards
    •Evidence of commitment to the principles of equity, diversity, and inclusion in past work contexts and of experience working effectively with diverse student, staff, and faculty population Rate of Pay: Tentative Classification "V" per Schedule A of the collective agreement If you require an accommodation for any part of the application and hiring process, please notify the Talent and Recruitment team by email at . Please refer to the for additional information on accommodations. Please note that the job postings are removed from this site by the end of business on the closing date listed on the posting. The University thanks all applicants for their interest, however, only those candidates considered for an interview will be contacted. Applications submitted through employment agencies will not be considered.
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