- Lead, inspire, coach and guide employees to achieve personal and Liebherr Canada goals
- Support employee development through orientation, training and performance management
- Develop, implement and manage improvements for all aspects of customer service and product support
- Provide a sense of urgency and foster a team environment to encourage consistent growth
- Oversees the process and communication flows for the workshop and field service functions, providing leadership, guidance and support to the service supervisors to ensure proper work order processing and adequate WIP management for all sales orders types as well as accurate and timely billing
- Communicate effectively with the team and occasionally make visits to our service technicians in the field
- Work in partnership with the equipment sales department in accordance with the company's sales strategy
- Work in partnership with the warranty team to ensure that quality standards are met as well as accurate and timely processing of factory claims
- Work in partnership with the parts team to ensure inventory level is maintained at acceptable levels based on local machine population and customer demands
- Work in partnership with CSSR's, PSR's and regularly visit customers to resolve disputes, identify needs and create business relationships that drive service growth
- Work in partnership with technical support and training teams to identify technical limitations and training needs to develop and improve performance of Liebherr Canada EMT service technicians in the workshop and field
- Regularly review and monitor service dashboards taking timely action to ensure determined KPI objectives are met
- Perform regular spot checks to ensure proper cleanliness and organization of workshop, surrounding areas, field service vehicles, tools and working equipment. Set clear expectations, provide support and hold service supervisors accountable for maintaining Liebherr standards in the work areas at all times
- Regularly review, monitor and approve operational expenses such as operating supplies, service vehicle repairs, tools, overtime, personal expense reports, etc.
- Provide backup support to service supervisors as required answering customer calls, providing support and technical advice, scheduling and dispatching technicians
- Manage conflicts proactively by active listening to employee's concerns, communicating effectively, being impartial, empathizing and maintaining a positive attitude while effectively solving problems that may arise in the service department
- Other duties/projects as assigned
- + years experience within the Heavy Equipment industry is required
- Demonstrated experience in a formal leadership capacity is required
- Heavy Equipment License/red seal is considered an asset
- Safety conscious with strong technical aptitude and solid knowledge of the heavy equipment industry
- Customer focused with proven leadership, coaching and team development abilities
- Effective communication and strong interpersonal skills to deal with internal and external customers at all levels
- Flexible and able to manage multiple competing priorities in a fast-paced, deadline driven environment
- Strategic and influential with excellent analytical, problem solving and conflict management skills
- Flexibility to travel as needed within the assigned Territory, Valid driver's license required
- Competitive wages.
- Extensive benefits with employer paid premiums starting day one.
- Hybrid or remote work opportunities for select roles*.
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days.
- 6% employer RRSP matching.
- $0 annual allowance for continuing education.
- International training & development work opportunities for select roles*.
- And much more
-
Linehaul Dispatcher
1 week ago
Overland West Acheson, Canada**Overland West Freight Lines Ltd. is your key to reach your full potential.** · As the leading expedited over-the-road carrier in Western Canada, we have 24 owned and operated service centers in British Columbia, Alberta, the Yukon and Northwest Territories. With this extensive ...
-
Dispatch Operations Support
2 hours ago
Overland West Acheson, Canada**Overland West Freight Lines Ltd. is your key to reach your full potential.** · As the leading expedited over-the-road carrier in Western Canada, we have 24 owned and operated service centers in British Columbia, Alberta, the Yukon and Northwest Territories. With this extensive ...
-
Dispatch Operations Support
1 day ago
Overland West Acheson, Canada**Overland West Freight Lines Ltd. is your key to reach your full potential.** · As the leading expedited over-the-road carrier in Western Canada, we have 24 owned and operated service centers in British Columbia, Alberta, the Yukon and Northwest Territories. With this extensive ...
-
Linehaul Administration and Support
3 days ago
Overland West Acheson, Canada**Overland West Freight Lines Ltd. is your key to reach your full potential.** · As the leading expedited over-the-road carrier in Western Canada, we have 24 owned and operated service centers in British Columbia, Alberta, the Yukon and Northwest Territories. With this extensive ...
-
Assembly/labour Workers
1 day ago
CES Corporation Acheson, Canada**Assembly/Labour Workers** · - **About us**:_ · CES is an Alberta-based business working with organizations to build infrastructure for data centers, produces a start-to-finish solution called Intelliflex, purpose-built for today's data center. It includes modular, integrated sy ...
-
Dispatch From Home
5 days ago
Liebherr-Canada Ltd. Acheson, CanadaIn the area of earthmoving, Liebherr offers an extensive program of hydraulic excavators, crawler tractors and crawler loaders, telescopic handlers, wheel loaders and articulated trucks. · As a Resident Field Technician, you will work independantly to repair, troubleshoot, overha ...
-
Junior IT Technician
3 days ago
Western Star Trucks (North) Ltd. Acheson, Canada**POSITION TITLE**: · IT Junior Technician · **DEPARTMENT**: · Administration · **PRIMARY ACCOUNTABILITY**: · At The WSN Group of Companies, we believe truck drivers are essential in keeping our world moving - it's why we've dedicated our business to helping others succeed. · We ...
-
Reman Technician
6 days ago
SMS Equipment Inc. Acheson, Canada**SMS Equipment is growing** We are looking for **Reman Technicians** who enjoy working with heavy equipment, make safety a priority and are excited about working the largest, most advanced earthmoving equipment. You will be at the forefront helping to keep those machines, and th ...
-
Heavy Equipment Technician, Journeyperson
1 week ago
SMS Equipment Inc. Acheson, Canada**SMS Equipment is growing** We are looking for **Heavy Equipment Technicians with Journeyperson certification** to join our team In this role you will find solutions, make safety a priority and work with the largest, most advanced earthmoving equipment. You will be at the forefr ...
-
Reman Technician
6 days ago
SMS Equipment Inc. Acheson, Canada**SMS Equipment is growing** We are looking for **Reman Technicians** who enjoy working with heavy equipment, make safety a priority and are excited about working the largest, most advanced earthmoving equipment. You will be at the forefront helping to keep those machines, and th ...
-
Yard Worker
3 days ago
Firma Contracting Inc. Acheson, Canada**Yard Worker / Class 1 Driver** · This position is critical to the accurate picking of orders, efficient flow of materials in and out of the facility and loading and unloading of delivery trucks. Pride, care and organization of the yard is a direct reflection of our operations a ...
-
Machinist, Journeyperson
1 day ago
SMS Equipment Inc. Acheson, Canada**SMS Equipment is growing** We are looking for **Machinists** who enjoys rebuilding componentry and tooling, makes safety a priority and is excited about working the largest, most advanced earthmoving equipment. You will be at the forefront helping to keep those machines, and th ...
-
Amazon Canada Fulfillment Services, ULC Acheson, CanadaYou'll be part of the Amazon warehouse team that gets orders ready for customers relying on Amazon services. In this fast-paced role, you will be selecting, packing, and shipping orders that take place in a variety of areas, including merch, make-on-demand, customer returns, and ...
-
Heavy Equipment Technician Apprentice
2 days ago
Roterra Piling Ltd. Acheson, Canada**ABOUT ROTERRA**: · Roterra is a turn-key foundation solutions provider with focus on four main technologies: helical screw, bored cast-in-place, driven, and continuous flight auger piling along with excavation support (shoring). We offer engineering and fabrication solutions wi ...
-
Heavy Equipment Technician
1 week ago
Roterra Piling Ltd. Acheson, Canada**ABOUT ROTERRA**: · Roterra is a turn-key foundation solutions provider with focus on four main technologies: helical screw, bored cast-in-place, driven, and continuous flight auger piling along with excavation support (shoring). We offer engineering and fabrication solutions wi ...
-
Pssr Parts Sales
1 week ago
Western Star Trucks (North) Ltd. Acheson, Canada**POSITION TITLE: · Outside Part Sales · DEPARTMENT: · Parts · SUMMARY: · At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it's why we've dedicated our business to helping others succeed. · We are a full-service heavy-duty truck d ...
-
Shop Foreman
2 hours ago
GFL Environmental Inc. Acheson, CanadaSafely inspect, maintain and repair all Company owned or leased vehicles and equipment including rolling stock, to ensure its ability to operate efficiently and safely. Provide daily functional direction to mechanics as needed · **Key Responsibilities**: · - Perform routine maint ...
-
Mcasphalt Facility Operator
6 days ago
Colas Acheson, Canada**Company: McAsphalt Industries Limited**: · **Status**:Full-time permanent (Seasonal) · **Expected Start Date**: As soon as possible · **Location: Acheson Facility**:25716 Acheson Road, Acheson AB, T7X 6B3 · **Reporting to**:Facility Manager · **About McAsphalt**: · McAsphalt is ...
-
Shop Helper
2 hours ago
Roterra Piling Ltd. Acheson, Canada**ABOUT ROTERRA**: · Roterra is a turn-key foundation solutions provider with focus on four main technologies: helical screw, bored cast-in-place, driven, and continuous flight auger piling along with excavation support (shoring). We offer engineering and fabrication solutions wi ...
-
Heavy Duty Mechanic
4 days ago
SMS Equipment Inc. Acheson, Canada Full timeSMS Equipment is growing We are looking for Heavy Equipment Technician with Journeyperson certification who enjoys working with heavy equipment, makes safety a priority and is excited about working the largest, most advanced earthmoving equipment. You will be at the forefront h ...
Service Manager, Earth Moving Technology - Acheson, Canada - Liebherr Group
Description
Reporting to the Regional Customer Service Manager, the Service Manager is responsible for the integrity, growth and profitability of the service department and supporting LCA business objectives through efficient and effective management of the service operations. The Service Manager models the way for safe, environmentally sound, and healthy work behaviours in the workplace in compliance with LCA's Health & Safety guidelines. The successful incumbent takes full ownership of the department and maintain Health & Safety, Quality and Production as top priorities at all times. This position will support and hold responsibility of the assigned territory of Alberta, British Columbia and Saskatchewan. Travel within the assigned territory will be required.
Responsibilities
Competencies
Our Offer
Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
One Passion. Many Opportunities.
Teilen
