Jobs
>
Toronto

    Vice President - Toronto, Canada - Broadridge

    Broadridge
    Broadridge Toronto, Canada

    3 days ago

    Default job background
    Full time
    Description

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

    The Vice President of Client Services, Enterprise Accounts, GTO Canada, plays a crucial role in ensuring the consistent delivery of exceptional customer service to our Enterprise Accounts, leading Client Services in a multi-client product environment. This position requires proactive collaboration with various stakeholders to identify and address customer needs, devise innovative strategies to enhance customer satisfaction, and contribute to the overall growth of our Enterprise Accounts. We are looking for a dynamic leader with experience in leading successful customer service initiatives and exceptional relationship-building skills to drive continuous improvement in customer service standards. The Vice President will also collaborate closely with the Account Management team to oversee daily service operations and ensure Broadridge's commitment to our Enterprise Accounts is met.

    Key Job Functions/Responsibilities

  • Lead Client Services in a multi-client product investment management environment.
  • Develop and maintain strong relationships with Broadridge Canada's GTO enterprise clients
  • Collaborate with key stakeholders to understand client needs and provide tailored solutions and services
  • Lead a team of client services professionals to ensure exceptional service delivery and client satisfaction
  • Provide comprehensive Business reviews with clients highlighting overall performance, savings and growth opportunities
  • Partner with the Sales and Account Management teams to provides business support, controls expenses, provide sales leads and establish contracted service levels
  • Develop and implement client service strategies that will improve our NPS (net promoter score)
  • Monitor and report on key performance indicators to ensure consistent and high-quality service delivery (i.e., SLA's, contractual commitments)
  • Stay up to date on industry trends and best practices in client services, investment management, and financial services in the Canadian marketplace

    • Qualifications/Education:

  • Bachelor's degree in business, finance, or a related field; MBA preferred
  • Proven track record of leadership in building and managing high-performing teams, setting strategic direction, and overseeing day-to-day operations
  • Exceptional communication and interpersonal skills, facilitating effective collaboration with clients, internal stakeholders, and senior leadership
  • Extensive experience in client relationship-building, retention, and satisfaction
  • Comprehensive understanding of the Canadian wealth management industry, including regulatory requirements and industry trends
  • Preference for certification such as the Canadian Securities Course
  • Proficient in problem-solving, with the ability to navigate complex client relationships and business challenges
  • Proficient in both Canadian official languages English and French would be considered an asset

    • Experience:

  • Over 15 years of extensive experience in Client Services within the Financial Services industry, particularly in Investment Management. Specializations include Retail Wealth, Wealth Management, and Capital Markets
  • Proven track record in delivering exceptional client services within a B2B financial services setting, showcasing strong relationship management and communication skills
  • Demonstrated success in working effectively in a global, matrixed environment, with a focus on fostering collaboration and driving results through partnerships with North American and India based teams
  • Proficient in financial planning, modeling, and execution
  • Additional expertise in Enterprise Client Capacity Management within a Product Environment would be considered a strong asset

    • Skills:

  • Cross Functional Leadership
  • Domestic & Offshore Team Management
  • Risk Management
  • Client Services
  • Operations Management
  • Forecasting and Planning
  • Team Building

    • Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

    We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

  • EDC

    Vice-présidente/ Vice-président, Quantification

    1 day ago

    EDC Toronto, Canada

    **Date de publication**: 23 janv. 2024, 15:27:57 · **Emplacement principal**: Ontario-Ottawa · **Type d'emploi**: Permanent · **Horaire**: Temps plein · Société d'État à vocation financière, Exportation et développement Canada (EDC) aide les entreprises canadiennes à générer des ...

  • National Bank of Canada

    Vice-président Financement énergie Et

    1 day ago

    National Bank of Canada Toronto, Canada

    Une carrière à l'emploi de la Financière Banque Nationale Inc. (« FBN ») en tant que vice-présidente ou vice-président ou directrice ou directeur, Financement mondial - énergie et infrastructures, c'est se réaliser avec une institution de premier plan sur le marché nord-américain ...

  • BELL BUSINESS MARKETS

    Vice-président de La Gestion Des Produits, Du

    3 days ago

    BELL BUSINESS MARKETS Toronto, Canada

    Code de demande: 411396 · Bell ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. ...

  • Desjardins

    Vice-président(E) Régional(E)

    1 week ago

    Desjardins Toronto, Canada

    Chez Desjardins, on croit à l'équité, à la diversité et à l'inclusion. Nous nous engageons à accueillir toutes les personnes, à les considérer et à les valoriser pour ce qu'elles sont, à nous enrichir de leurs différences et de leur unicité et, surtout, à leur offrir un environne ...

  • Manulife

    Vice-president Adjoint à La Stratégie, Services

    1 week ago

    Manulife Toronto, Canada

    locations- Toronto, Ontario- Hong Kong- Boston, Massachusetts- Waterloo, Ontario- Montreal, Quebec- time type- Temps plein- posted on- Publié hier- job requisition id- JR Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et d ...

  • Ontario Hospital Association

    Vice President

    1 week ago

    Ontario Hospital Association Toronto, Canada

    **Vice President, Policy and Advocacy** · **Policy & Advocacy Division** · **Full-Time Permanent** · **Target Hiring Range: $200,000 to $250,000** · **Position Profile**: · The Ontario Hospital Association (OHA) serves Ontario's hospitals and is committed to building a better hea ...

  • Equinix

    Vice President

    1 day ago

    Equinix Toronto, Canada

    Vice President, Data Center Construction Americas · Equinix is the world's digital infrastructure company, operating 248+ data centers across the globe and providing interconnections to all the key clouds and neworks. Businesses need one place to simplify and bring together fragm ...

  • Peninsula Canada

    Vice President

    1 week ago

    Peninsula Canada Toronto, Canada

    **Company**: Peninsula Employment Services Limited · **Job Title**:Vice President - Employment Services · **Location**: Toronto, ON · **Working Days**: Monday to Friday · **Salary**: $160,000 - $180,000 plus bonus · **About Us** · Peninsula Canada is a provider of external HR and ...

  • Carroll Engineering Co.

    Vice President

    1 day ago

    Carroll Engineering Co. Toronto, Canada

    Divisional Vice President · Carroll Technologies Group A well-established and growing provider of products and engineering services to the mining and construction industries is looking for a seasoned Executive to establish and manage its Canadian division. · National level experi ...

  • Royal Bank of Canada

    Vice President

    5 days ago

    Royal Bank of Canada Toronto, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • Valtech Group

    Vice Président, Marketing, Amérique Du Nord

    5 days ago

    Valtech Group Toronto, Canada

    **Chez Valtech, on imagine et on crée le monde de demain **: · Avec plus de 5 000 profils innovateurs, créatifs, développeurs, concepteurs et experts du numérique qui œuvrent dans ses 50 bureaux à travers le monde, Valtech se distingue par son approche centrée sur l'utilisateur f ...

  • Peninsula Canada

    Vice President

    1 week ago

    Peninsula Canada Toronto, Canada

    **Company**: Peninsula Employment Services Limited · **Job Title**:Vice President - Health & Safety · **Location**: Toronto, ON · **Working Days**: Monday to Friday · **Salary**: $160,000 - $180,000 plus bonus · **About Us** · Peninsula Canada is a provider of external HR and OHS ...

  • Franklin Templeton Investments

    Vice President

    4 days ago

    Franklin Templeton Investments Toronto, Canada

    The Sales Executive/External Wholesaler is a leader in their field and works as part of a sales team to achieve a specific sales target from a select channel of Investment Advisors within the Golden Horseshoe territory. · What are the ongoing responsibilities of the External Whol ...

  • Esma Investment Inc.

    Vice President

    5 days ago

    Esma Investment Inc. Toronto, Canada

    **Company Operating Name**: · **Business Address**: · ESMA Investment Inc. · **Address**: 100-2 Tippett Rd. North York ON M3H 2V2 · Mado Cafe is a fast-growing restaurant chain, serving clients with breakfast, lunch and dinner as well as a whole variety of homemade Turkish delica ...

  • Scotiabank

    Vice President

    6 days ago

    Scotiabank Toronto, Canada

    Requisition ID: 199053 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **_ · Purpose_** · Responsible for developing the enterprise-wide data management and first line governance strategies and defining and implementing t ...

  • Royal Bank of Canada

    Vice President

    2 days ago

    Royal Bank of Canada Toronto, Canada

    **Job Summary** · **What is the opportunity?** · As a key leader as part of the RBC Capital Markets Productivity & Efficiency team, you will lead and support various productivity & efficiency initiatives across the organization, and assist with the planning and delivery of this c ...

  • TD Bank

    Vice President

    6 days ago

    TD Bank Toronto, Canada

    Work Location: · Toronto, Ontario, Canada · Hours: · 37.5 · Line of Business: · TD Wealth · Pay Details: · **Job Description**: · TD Asset Management Inc. ("TDAM"), a member of TD Bank Group, is a North American investment management firm. TDAM offers investment solutions to corp ...

  • Kressler Recruitment

    Vice President

    1 day ago

    Kressler Recruitment Toronto, Canada

    **Position Overview** · This position leads the effective performance of various Human Resources services, policies and programs for operations by providing partnership and consultation in areas including performance management, employee relations, succession planning, training a ...

  • Citi

    Vice President

    1 week ago

    Citi Toronto, Canada

    **Responsibilities**: · - Support the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as US GAAP, US Regulatory, and local statutory reporting · - Assist with closing the books and sub-ledgers, includ ...

  • National Bank of Canada

    Vice-président investissements

    2 weeks ago

    National Bank of Canada Toronto, ON, Canada

    Domaine d'intérêt: Marchés financiers et trésorerie · Une carrière à l'emploi de la Financière Banque Nationale Inc. (« FBN ») en tant que vice-présidente ou vice-président ou directrice ou directeur, Financement de projets, c'est se réaliser avec une institution de premier plan ...