Jobs
>
Markham

    Customer Success Representative - Markham, Canada - Citron Hygiene

    Citron Hygiene
    Citron Hygiene Markham, Canada

    3 days ago

    Default job background
    Description

    Customer Success Representative

    Markham, ON, Canada Req #10458 Friday, April 12, 2024 Great companies start with great people Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

    Reporting directly to the Head of Customer Success, the Customer Success Representative is critical as the first impression of Citron. This role includes helping to field customer calls, serve as a liaison between customers, service technicians, and sales representatives, and complete reviews and approvals of contracts. This role would assist customers in scheduling services and be the first point of contact to resolving concerns and work closely with Sales on their contracts review and approval. They must have excellent computer skills, good problem-solving ability, CRM (Sales Force) and superb communication and interpersonal skills. The position requires time on the phone, a good deal of patience and the ability to multi-task.

    Key Responsibilities

    Under the supervision of the Head of Customer Success, the duties and responsibilities of the Customer Success Representative include, but are not limited to, the following:

  • Receives, processes and verifies the accuracy of orders from customers utilizing the organization's internal systems and customer purchase orders.
  • Initiates required action for response to customer service requests.
  • Process credit card information for online orders.
  • Ensures and provides quality service to both internal and external customers.
  • Responds professionally to all customer calls, providing exceptional resolution to customer issues and complaints, where required.
  • Receives inquiries from and/or contacts the organization's branch/regional offices to resolve a variety of order-related issues.
  • Accesses the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
  • Performs assigned system maintenance to various electronic order or customer files.
  • Participates and provides expertise as a member of the customer service's departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Assisting to manage the service queue in Salesforce.
  • Review, audit and approve Sales contracts
  • Other duties as assigned.

    • Knowledge and Experience

    Essential

  • Proficiency in Microsoft Office and suite of programs.
  • 2 -5 years of experience in a call centre environment
  • Must be willing to work flexible hours between 8 a.m. and 8 p.m. on weekdays;
  • Able to work on a computer for long periods of time;

    • Desirable

  • Experience in retail or hospitality considered an asset.
  • Experience with Salesforce will be considered an asset.
  • Knowledge of the washroom or consumable industry markets.
  • Outbound calling – soft selling skills

    • Skills Required

  • Ability to successfully navigate with all departments with tact and diplomacy.
  • Outgoing personality.
  • Ability to multitask.
  • Strong in customer relations; and
  • Excellent telephone skills
  • It is required to spend long hours concentrating, which will require attention to detail and high levels of accuracy;
  • It is required to meet a number of deadlines that can cause stress.
  • Citron Hygiene

    Customer Success Representative

    6 days ago

    Citron Hygiene Markham, Canada

    Great companies start with great people · Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitat ...

  • BudSense

    Customer Success Representative

    1 day ago

    BudSense Toronto, Canada

    **Customer Success Lead** · **The Team** · The BudSense team is full of highly capable, motivated, and dynamic people. We are a startup by every sense of the word. We don't believe in putting people in boxes. We aim to create opportunities for our team members to reach their full ...

  • Club Coffee LP

    Client Success Representative

    1 week ago

    Club Coffee LP Toronto, Canada

    **Client Success Representative** · The Client Success Representative ensures the highest levels of service and experience possible for the Clients of Club Coffee/ofi. The Client Success Representative is responsible for the intake and processing of all orders (EDI or manual entr ...

  • RamSoft

    Customer Success Representative

    1 day ago

    RamSoft Toronto, Canada

    **What are we looking for?** · Through over 25 years of innovation in radiology software and SaaS solutions, RamSoft has provided several award-winning solutions to healthcare providers around the world. With state-of-art software and services, we are uniquely positioned to help ...

  • Longbow Advantage

    Customer Success Representative

    2 days ago

    Longbow Advantage Toronto, Canada

    **Customer Success Representative** · **_ Longbow Advantage_** is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus Platform, and WMS consulting services purpose-built to expand and enhance wareh ...

  • Teranet

    Customer Success Representative

    1 day ago

    Teranet Toronto, Canada

    Who We Are · Teranet is Canada's leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of c ...

  • BudSense

    Customer Success Representative

    1 day ago

    BudSense Toronto, Canada

    **The Team** · The BudSense team is full of highly capable, motivated, and dynamic people. We are a startup by every sense of the word. We don't believe in putting people in boxes. We aim to create opportunities for our team members to reach their full potential by mastering thei ...

  • NurseAchieve

    Customer Success Representative

    1 week ago

    NurseAchieve Toronto, Canada

    **Customer Success Representative** · **OVERVIEW** · NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum ...

  • Chair-man Mills

    Customer Success Representative

    6 days ago

    Chair-man Mills Toronto, Canada

    **Chair-man Mills**:A true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. · **Position Overview* ...

  • Broadridge

    Client Success Representative

    1 week ago

    Broadridge Toronto, Canada

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. · Key Job Functions/Responsibilities- · - Manage the onboardi ...

  • MySolar

    Customer Success Representative

    13 hours ago

    MySolar Mississauga, Canada

    **About Us**: · mySolar is an emerging leader in residential solar solutions, based in the vibrant community of Streetsville, Mississauga. We are dedicated to providing sustainable energy solutions that empower homeowners to harness the power of the sun. Join us in revolutionizin ...

  • Knowledge First Financial

    Customer Success Representative

    1 week ago

    Knowledge First Financial Mississauga, Canada

    **Job Profile**: · Customer Success Representative · **Customer Success Representative - Full-Time** · **(English/Chinese - English/French)** · **Customer Success Centre** · **Location: Mississauga, Ontario** · At Knowledge First Financial (KFF), we're on a journey to create an e ...

  • Method:CRM

    Customer Success Representative

    1 week ago

    Method:CRM Toronto, Canada

    **Opportunity** · **About Method** · Method understands that businesses are unique and so it is our vision to create a small business platform that is easily personalized for each of our customers. Our flagship product is Method: CRM, a customer relationship management tool made ...

  • IsoMetrix

    Customer Success Representative

    1 week ago

    IsoMetrix Toronto, Canada

    IsoMetrix, is a leading integrated risk management software company with offices in the USA, Canada, Australia, United Kingdom and South Africa. We provide state-of-the-art solutions for ESG, EHS and GRC management. · Backed by the leading private equity firm Carlyle, an investme ...

  • AIIM

    Customer Success Representative

    13 hours ago

    AIIM Aurora, Canada

    **JOB SUMMARY**: · The main purpose of this position is to provide project management to Clients that deliver an overall outstanding Customer Experience and solutions to meet client expectations. The key role is to complete integrated deliverables and facilitate on time, on budge ...

  • Meltwater Group

    Bilingual Client Success Representative

    1 week ago

    Meltwater Group Toronto, Canada

    **Description** · **What You'll Do** · The Client Success Representative is responsible for managing, retaining and growing a portfolio of assigned Meltwater clients. The Client Success Representative demonstrates a thorough understanding of Meltwater's products and will be respo ...

  • Embark Student Corp.

    Bilingual Customer Success Representative

    13 hours ago

    Embark Student Corp. Mississauga, Canada

    **Description**: · We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children's future. · **Responsibilities**: · - Identifies c ...

  • Embark Student Corp.

    Bilingual Customer Success Representative

    1 week ago

    Embark Student Corp. Mississauga, Canada

    **Description**: · We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children's future. · **Responsibilities**: · Delivers excep ...

  • Fine Sight Solutions

    Customer Success Representative

    6 days ago

    Fine Sight Solutions Mississauga, Canada Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies ...

  • Toshiba Tec Canada Business Solutions Inc.

    Outside Sales Representative

    1 week ago

    Toshiba Tec Canada Business Solutions Inc. Markham, Canada

    Toshiba Tec Canada Business Solutions Inc. is a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services an ...