Virtual Facilitator - Edmonton, AB, Canada - McKesson's Corporate

Description

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We are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people.

We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada.

We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare.

The Training Specialist (Distribution) is a member of the operations team within the Distribution Center and is responsible for conducting and delivering training to front line / floor employees at the Distribution Centers.

The training specialist support both new hire training program, employee competency-based training program along with related distribution center training identified necessary training.

This position reports to the Senior Director, Operations within McKesson Canada's Pharmaceutical Distributions and Operations unit.

Primarily, the role of the Training Specialist is to act as a subject matter expert (SME) for delivery of hard and soft skills training by demonstrating up-to-date expertise in adult learning theory, training best practices, and various delivery methods in order to achieve and maintain compliance.

Deliver and conduct - mainly in person but potentially virtual - training session for material related to key operational processes such as but not limited to picking, packing, shipping, replenishing, receiving.

Re-training of employees related to SOPs / Wis updates, modified processes, new regulatory/compliance requirements and/or associated to Corrective/Preventive actions.

Support and / or deliver training where applicable related to onboarding & new hire programs, Health and Safety along with software applications used in operations.

Health and safety:
coordinating training on best business practices/awareness
Prepare and support Supervisors and DO with the creation of targeted training for specific needs.

Proactively partner with the Operational Excellence team and the Quality team to seek solutions and enhancements to training courses and content.

Assist in the development of content; use of various learning technology tools to deliver the training where applicable.
Evaluate the effectiveness of current training programs, act as department training support and make improvements as necessary.
Maintain the employee training records in the Learning management systems (LMS). Be able to navigate and support employees with the completion of their training tasks in the electronic Quality Management System
Monitor the training of new supervisors for all SOP, apprenticeship, etc. Create, plan and coordinate the implementation of training calendar for the Distribution center

• Generate training status report (status) and communicate the status to the Director of Operation along to the affected areas. Improve, track and maintain metrics and training related Key Performance Indicators (KPIs) in collaboration with Quality.

Establish a high-energy, engaging environment conducive for learning that creates diverse opportunities for participants to connect with learning content w here new content are delivered, ensure smooth transition from material to new competency-based training program.

Report to Supervisor any deficiencies noted in the exams or during the training
Train the employees through On-The-Job (OJT) training and document outcome of the training.
Prepare and set up learning environment/room for training delivery.

Collaborate and support diverse operational committee in order to identify priorities in training and standardization of practices within distribution centers but across the business.

Monitoring the training of new supervisors for all SOP, apprenticeship, etc. Other training responsibilities as defined by leadership and the organization.

Participate in the preparation for Health Canada and Corporate inspections along with creation of corrective action and preventive action plan for training.

Ensure training compliance.

• Support or lead special projects and assignments as needed.

College diploma in related field, or equivalent experience.

Demonstrated 4+ years of previous experience with distribution center operations and training of both hard skills (computer applications, processes, procedures) and soft skills (customer service, leadership skills).

Ability to deliver compelling classroom or virtual training content.
Utilize classroom training, demonstrations, and on the job training to properly execute job functions
Good knowledge of computer systems
Prioritization and planning skills, with demonstrated success producing high-quality deliverables on time and within budget
Be detail-oriented, flexible, and can work in a fast-paced environment with multiple deadlines and shifting priorities
Ability to conduct engaging and interactive training using a variety of modalities and methods including virtual
Advanced Microsoft Office application skills
Strong written and verbal communication skills, including proofreading/editing
Bilingual (French and English) would be considered an asset.
Excellent organizational and time management skills with ability to manage several projects at once

Shift:
Be flexible to go on all shifts to deliver the training
Environment (Office, warehouse, etc.) – Office/Warehouse in Distribution Experience location
Be flexible to go on all shifts to deliver the training
General Office Demands.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people.

This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people.

We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada.

We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare.

The Training Specialist (Distribution) is a member of the operations team within the Distribution Center and is responsible for conducting and delivering training to front line / floor employees at the Distribution Centers.

The training specialist support both new hire training program, employee competency-based training program along with related distribution center training identified necessary training.

This position reports to the Senior Director, Operations within McKesson Canada's Pharmaceutical Distributions and Operations unit.

Primarily, the role of the Training Specialist is to act as a subject matter expert (SME) for delivery of hard and soft skills training by demonstrating up-to-date expertise in adult learning theory, training best practices, and various delivery methods in order to achieve and maintain compliance.

Deliver and conduct - mainly in person but potentially virtual - training session for material related to key operational processes such as but not limited to picking, packing, shipping, replenishing, receiving.

Re-training of employees related to SOPs / Wis updates, modified processes, new regulatory/compliance requirements and/or associated to Corrective/Preventive actions.

Support and / or deliver training where applicable related to onboarding & new hire programs, Health and Safety along with software applications used in operations.

Health and safety:
coordinating training on best business practices/awareness
Prepare and support Supervisors and DO with the creation of targeted training for specific needs.

Proactively partner with the Operational Excellence team and the Quality team to seek solutions and enhancements to training courses and content.

Assist in the development of content; use of various learning technology tools to deliver the training where applicable.
Evaluate the effectiveness of current training programs, act as department training support and make improvements as necessary.
Maintain the employee training records in the Learning management systems (LMS). Be able to navigate and support employees with the completion of their training tasks in the electronic Quality Management System
Monitor the training of new supervisors for all SOP, apprenticeship, etc. Create, plan and coordinate the implementation of training calendar for the Distribution center

• Generate training status report (status) and communicate the status to the Director of Operation along to the affected areas. Improve, track and maintain metrics and training related Key Performance Indicators (KPIs) in collaboration with Quality.

Establish a high-energy, engaging environment conducive for learning that creates diverse opportunities for participants to connect with learning content w here new content are delivered, ensure smooth transition from material to new competency-based training program.

Report to Supervisor any deficiencies noted in the exams or during the training
Train the employees through On-The-Job (OJT) training and document outcome of the training.
Prepare and set up learning environment/room for training delivery.

Collaborate and support diverse operational committee in order to identify priorities in training and standardization of practices within distribution centers but across the business.

Monitoring the training of new supervisors for all SOP, apprenticeship, etc. Other training responsibilities as defined by leadership and the organization.

Participate in the preparation for Health Canada and Corporate inspections along with creation of corrective action and preventive action plan for training.

Ensure training compliance.

• Support or lead special projects and assignments as needed.

College diploma in related field, or equivalent experience.

Demonstrated 4+ years of previous experience with distribution center operations and training of both hard skills (computer applications, processes, procedures) and soft skills (customer service, leadership skills).

Ability to deliver compelling classroom or virtual training content.
Utilize classroom training, demonstrations, and on the job training to properly execute job functions
Good knowledge of computer systems
Prioritization and planning skills, with demonstrated success producing high-quality deliverables on time and within budget
Be detail-oriented, flexible, and can work in a fast-paced environment with multiple deadlines and shifting priorities
Ability to conduct engaging and interactive training using a variety of modalities and methods including virtual
Advanced Microsoft Office application skills
Strong written and verbal communication skills, including proofreading/editing
Bilingual (French and English) would be considered an asset.
Excellent organizational and time management skills with ability to manage several projects at once

Shift:
Be flexible to go on all shifts to deliver the training
Environment (Office, warehouse, etc.) – Office/Warehouse in Distribution Experience location
Be flexible to go on all shifts to deliver the training
General Office Demands.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people.

This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements.

The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions.

This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links.

While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce.

We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
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