Jobs
>
Vancouver

    Manager, Client Support - Vancouver, BC, Canada - Rise People

    Rise People
    Rise People Vancouver, BC, Canada

    1 week ago

    Default job background
    Description

    Rise is Canada's complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

    At Rise, we're changing how work happens and how people work. We'd love for you to join us and experience. the most positive, challenging, and transformative experience of your career.

    About the role

    Thousands of Canadian businesses rely on Rise every month to pay and manage their people. When they have questions, run into challenges, or need advice, they come to our support team for help.

    As we scale, we're looking for an active, hands-on Support Manager to effectively oversee and direct team members while providing excellent customer service.

    The day-to-day

    Act as a mentor, providing oversight, coaching, and training on Rise Products for new support agents.

    Drive customer satisfaction by coaching on proper interactions with internal and external customers.

    Observe and intervene when necessary, ensuring positive team member interactions.

    Identify training needs and develop materials for effective team training.

    Promote cohesive teamwork and learning opportunities among team members.

    Act as the point of contact for technical escalations and resolve customer issues promptly

    Monitor channel queues to ensure staffing aligns with SLAs and oversee team members' communication style, punctuality, and reliability.

    Ensure correct and prompt resolution of customer inquiries and maintain up-to-date metrics.

    Monitor, evaluate, and report on projects, implementing proactive measures by recommending policies for quality and efficiency.

    Communicate and adhere to new procedures, policies, and goals.

    About you

    1+ years of experience leading or managing a support/services team.

    Post-secondary education preferred, or equivalent experience in customer service/administration/HR.

    In-depth knowledge of payroll software and related technologies.

    Comfortable in a fast-paced environment.

    Proficient in Microsoft Office and Google Suite.

    Strong leadership and interpersonal skills.

    Excellent problem-solving and conflict resolution abilities.

    Effective communication skills with a diplomatic approach.

    Proactive and strategic thinking to anticipate and address challenges.

    Emotionally intelligent with the ability to interpret and respond to others' emotions.

    Demonstrated receptivity to feedback and commitment to continuous improvement.

    Bonus if you have completed or working towards National Payroll Institute certification (PCP, CPM).

    What Rise offers

    Rise is all about creating a positive company culture, both for our clients and our employees. We believe that happiness isn't the cause of employee engagement, it's the result.

    We offer a hybrid work policy, allowing employees to work from home and also take advantage of our beautiful office space in the heart of Burnaby that includes standing desks, an onsite fitness facility, and a fully stocked kitchen. 2 core days per week in office are required and the rest are work from home optional.

    Rise believes that time off is just as important as time spent. We offer 3 weeks of paid vacation, flexible personal wellness days, as well as a day off for your birthday and your work anniversary.

    We support your growth with a personal $1,000 learning and development budget to take courses, attend conferences, webinars, you name it

    We offer no-wait benefits. This means that starting your first day, you have access to our comprehensive benefits package which includes dental, eye care, and $2,000 in counseling coverage, among many other great health benefits.

    At Rise, we care more about where you're headed, not where you've been. We encourage people of all ages, backgrounds, identities, and orientations to apply.

    #J-18808-Ljbffr
  • CIBC

    Associate, Client Support

    2 days ago

    CIBC Vancouver, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • Business Development Bank of Canada

    Client Support Coordinator

    1 week ago

    Business Development Bank of Canada Vancouver, Canada

    We are banking at another level. · Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious ...

  • BC Cancer Agency

    Client Support Analyst

    3 days ago

    BC Cancer Agency Vancouver, Canada

    **Canada's Michael Smith Genome Sciences Centre (GSC)** · **Today's Research. Tomorrow's Medicine.** · The GSC is a department of the BC Cancer Research Institute and a high-throughput genome sequencing facility. We are leaders in genomics, proteomics and bioinformatics in pursui ...

  • KEY Education

    Client Support Specialist

    1 week ago

    KEY Education Vancouver, Canada

    Do you have a passion for education? Are you looking to work in a dynamic, collaborative environment at Vancouver's leading educational consultancy? · **About KEY Education** · KEY's students have been admitted to top-tier universities around the world, just some of which include ...

  • Access

    Client Care Support Representative

    5 days ago

    Access Vancouver, Canada

    · **We Are Access** · We are Access We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very bes ...

  • Access Information Mgmt of Canada, ULC

    Client Care Support Representative

    1 hour ago

    Access Information Mgmt of Canada, ULC Vancouver, Canada

    **We Are Access** · We are Access We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best s ...

  • Lookout Housing and Health Society

    Client Records Support #0709

    22 hours ago

    Lookout Housing and Health Society Vancouver, Canada

    **NOTICE: JOB POSTING #0709** · **POSITION: Client Records Support (Grid 11) 1 Full Time - Yukon Housing/Al Mitchell Place, Vancouver** · **SALARY: $21.68** (as per the Collective Agreement) · **HOURS AND DAYS OF WORK**: · - **Tuesday through Thursday (Yukon Housing) Monday and F ...

  • Access

    Client Care Support Representative

    1 hour ago

    Access Vancouver, Canada

    · **We Are Access** · We are Access We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very bes ...

  • CIBC

    Analyst, Client Sales Support

    1 week ago

    CIBC Vancouver, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • Cytiva

    Client and Administrative Support Coordinator

    1 hour ago

    Cytiva Vancouver, Canada

    Be part of something altogether life-changing · Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vac ...

  • VirgoCX Inc

    Client Support Specialist, Wealth Management

    2 days ago

    VirgoCX Inc Vancouver, Canada

    **About Virgo Group** · Founded in 2018, Virgo Group of Companies has been dedicated to offering commission-free cryptocurrency trading services across Canada. Our diverse business lines include VirgoCX, VirgoCX Wealth, and Virgo Digital Asset Management, providing exceptional se ...

  • VirgoCX Inc

    Client Support Specialist, Wealth Management

    2 days ago

    VirgoCX Inc Vancouver, Canada

    **About Virgo Group** · Founded in 2018, Virgo Group of Companies has been dedicated to offering commission-free cryptocurrency trading services across Canada. Our diverse business lines include VirgoCX, VirgoCX Wealth, and Virgo Digital Asset Management, providing exceptional se ...

  • CHC Helicopters

    IT Client Support Analyst

    1 week ago

    CHC Helicopters Richmond, Canada

    Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they ...

  • Emily Carr University of Art + Design

    Computer Technician 2, Computer + Client Support

    3 days ago

    Emily Carr University of Art + Design Vancouver, Canada

    **Job Title** · - Computer Technician 2, Computer + Client Support**Permanent Full-Time Position** · **8:30am to 4:30pm / Monday to Friday** · **Pay Grade G ($50,714 to $54,295 per annum)** · Emily Carr University of Art + Design is a school of students, faculty, thinkers and mak ...

  • Interactive Brokers

    Bilingual Client Technical Support French/english

    22 hours ago

    Interactive Brokers Vancouver, Canada

    As a member of the **Client Technical Support L1**, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. · If you are motivated ...

  • Emily Carr University of Art + Design

    Computer Technician 2, Computer + Client Support

    1 week ago

    Emily Carr University of Art + Design Vancouver, Canada

    **Job Title** · - Computer Technician 2, Computer + Client Support**Temporary Part-Time (40%) Position (** · **ASAP** · **to 4 September 2023)** · **Hours to be Determined** · **Pay Grade G ($27.87 to $29.83 per hour)** · Emily Carr University of Art + Design is a school of stude ...

  • NTT DATA

    Client Support Clerk

    2 days ago

    NTT DATA Burnaby, Canada

    **Req ID**: 68460 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Client Support Clerk - Auxil ...

  • Business Development Bank of Canada

    Client Support Coordinator

    2 days ago

    Business Development Bank of Canada Burnaby, Canada

    No other bank is doing what we do. · At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We're devoted to Canadian entrepreneurs. We ...

  • Business Development Bank of Canada

    Client Support Coordinator

    3 days ago

    Business Development Bank of Canada Burnaby, Canada

    No other bank is doing what we do. · At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We're devoted to Canadian entrepreneurs. We ...

  • NTT DATA

    Client Support Clerk

    1 week ago

    NTT DATA Burnaby, Canada

    **Req ID**: 68681 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be · We are currently seeking a Client Support Clerk - AUX 2 ...