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    REMOTE - Senior Product Manager Data Platform - Ontario, Canada - eSentire

    eSentire
    eSentire Ontario, Canada

    2 weeks ago

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    Description
    eSentire, Inc.

    is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.

    Founded in 2001, the company's mission is to hunt, investigate and stop cyber threats before they become business-disrupting events.

    Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale.

    eSentire, Inc.

    is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.

    Founded in 2001, the company's mission is to hunt, investigate and stop cyber threats before they become business-disrupting events.

    Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale.

    During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.

    We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using a video conference technology.

    We are seeking an experienced, passionate, customer focused Product Manager with strong background in Customer Engagement leveraging ServiceNow and ITIL based methodologies, with a focus on delivering exceptional Customer interactions.

    Your deep experience in customer engagement and ServiceNow makes you a subject matter expert who understands what it takes to deliver a 24 x 7 service.

    You love talking to customers, building for the channel, and you take incredible pride in being a Product Manager.

    We are seeking an experienced Senior Product Manager to join our team and lead the development of our Customer Engagement model leveraging ServiceNow.

    The ideal candidate should have a strong background in SaaS Customer Engagement with experience ServiceNow, ITIL concepts, and security services.

    In this role, you will be responsible for managing the entire customer engagement lifecycle, from ideation to launch and post-launch optimization of eSentire core engagement models.

    Partner with delivery and engineering to develop customer engagement process informed by ITIL best practices, enabling internal delivery teams to leverage ServiceNow effectively for improved client engagement and issue resolution.

    Stay up-to-date with industry trends, emerging technologies, and best practices in SaaS product management.

    Drive Agile best practices and assist in driving break down and grouping of Initiatives/Epic for tracking and release management.

    4+ years of experience in customer support management role, with a track record of continually improvement in customer engagement
    4+ year of experience in working with ServiceNow in a customer support role.
    Strong knowledge of ServiceNow, ITIL methodologies, security, and customer experience.
    Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
    Bachelor's degree in computer science, engineering, business, or a related field.
    eSentire's idea-rich environment welcomes creative and sometimes unconventional perspectives

    Employee Perks:

    We provide breakfast, snacks and refreshments (at our physical office locations in Waterloo, London, and Cork), flexible working hours and vacation, company-wide equity and bonus programs, subsidies for continuing education and health & wellness, and attractive compensation and benefits plans.

    We make it our obligation to the team to stay current with compensation trends in the tech field

    eSentire is committed to creating a fair work environment that is aligned withthe Accessibility for Ontarians with Disabilities Act (AODA).

    We guarantee equal treatment and provide opportunities regardless of race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these basis.

    LI-Remote
    #
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