IT Senior Vendor Analyst - Toronto, Canada - LCBO

Description

Location Address:100 Queens Quay East, 9th Floor, Toronto

Number of Openings:1

Pay$64, $113,090.00

Job Posting Description:

This is a hybrid role [#LI-Hybrid]

The Senior Analyst plays an important role within the IT Vendor Management Office by aiding the vendor management lifecycle process by having a variety of responsibilities including reporting, analysis, contractual compliance oversight, Vendor Manager support, and stakeholder support focusing on the IT line of business. The successful candidate will be responsible for providing value-added analysis and insight into contractual, spend and performance reviews, identifying and capturing operational efficiencies throughout the vendor management lifecycle processes and be an interface into various IT stakeholders.

The Senior Analyst is responsible for developing and analyzing the vendor performance through scorecards, spend and Service Level Agreements (SLAs) analysis. Activities include assisting in negotiating contract terms, pricing, incentives, remedies while working with key stakeholders to ensure that requirements are met. Further, the candidate identifies requirements for vendor solutions and services and facilitates communication, governance, and escalation of critical issues for vendors. This position's responsibilities include the creation of work plans, status reports, analytical reports and scorecard input.

If you are a collaborative and motivated individual with strong vendor management experience, then this is the role for you

About the Role

Vendor Performance (40% Working Time)

Provides senior leadership oversight and direction to staff and project teams (e.g. defining team member roles, responsibilities, and expectations); delivers timely feedback to ensure a cohesive operational unit and the optimal use of team skills; monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives; develops and implements action plans to address performance gaps

Builds and maintains key strategic relationships; liaises with external vendors to support the vendor relationships and provides governance and oversight to day-to-day operations

Develops and monitors Key Performance measures to ensure business plans reflect IT objectives and maximize contractual value through client satisfaction assessments and KPI reporting

Manage vendors through the creation of scorecards and other tools of performance and risk management

Lead and manage the development of vendor tiering for strategic vendor partnerships to maximize value for future procurement initiatives.

Contract Negotiations (30% Working Time)

Develops contract negotiation, governance and management strategies to ensure that contracts adhere to LCBO policies and procedures, and to minimize corporate liability and risk throughout the contract lifecycle

Supports the development and leads the execution of the IT strategy for contracts with vendors, to ensure the successful outcomes, value for money objectives and compliance

In partnership with LCBO Procurement and Legal teams, gathers key stakeholder input regarding needs, service delivery, and quality, to ensure business alignment

Implements and measures cost savings / reduction programs and strategies; refines programs to deliver optimal financial results for the company; continually identifies and implements new opportunities and tracks progress toward cost savings/avoidance objectives

Contract Management (15% Working Time)

Defines, measures, establishes, and maintains the key baseline and target metrics and Service Level Agreements (SLAs) to ensure efficiency of operations and delivery of high-quality service experiences to LCBO

Manages vendor relationships and reviews supplier performance for adherence to contractual terms; leads business reviews; recommends resolutions for difficult issues by conducting effective negotiations and prepares performance improvement plans, as required

Leads and supports development and management of new Service Level Agreements (SLAs) with vendors; communicates contract changes to vendors and advises of any impact to current agreements

Drives and supports vendor QBR's with identified strategic partners to ensure customer satisfaction and governance of contractual obligations and agreements.

Facilitate and support the ongoing action plans for active audit gap closures in the contract management audit findings.

Reporting (15% Working Time)

Lead the Vendor Maturity Scale framework program to allow value added procurement insights into future vendor selection and decision making for various software, hardware etc.

Create and analyze all vendor reports to determine contractual compliance, forecast upcoming trends and monitor spend with IT's largest vendors while ensuring risk governance

Maintain Vendor Management documentation, including the tracking/trending and monitoring of all vendor performance, past and present

Develop and implement a Vendor Management reporting tool to streamline the Vendor reporting process and conduct monthly analysis reporting for senior management

About You

Minimum 3-5 years' progressive experience dealing with IT sourcing activities and managing vendor relationships in a fast pace and highly complex, multifaceted environment

Minimum University/College Diploma. Completion of a degree in Business Administration, or a related discipline – or a combination of education, training and experience deemed equivalent is preferred

Minimum Vendor Management Certification / Negotiation certification. Certified International Procurement Professional (CIPP) Is preferred

Contract management and negotiation skills to build, deliver, and maintain strategic vendor relationships, and negotiate or re-negotiate vendor agreements

Leadership skills to motivate a team and set high standards and clear expectations

Interpersonal and oral/written/presentation skills to build business cases and prepare scope documents, communication plans, and contract awards

There is a world of opportunities at the LCBO...

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Work Hours:36.25

Union / Non-Union:Non-Union

Job Posting End Date:April 19, 2024

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

JR