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    Permit Office Representative - Regina, Canada - SGI

    SGI
    SGI Regina, Canada

    1 week ago

    Default job background
    Full time
    Description

    Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

    In-Scope

    Multiple Positions

    Temporary, Full Time

    Location: Regina, 100% in office

    Pay Range: $54,024 - $68,184

    Close Date: May 10th, 2024

    GENERAL ACCOUNTABILITY

    The Permit Office Representative is responsible for the issuance of transportation permits (weight, dimension, and/or registration) for clients in the trucking, bus/taxi, farming, construction, and oilfield industries. The permit office is open non-standard business hours and staff are required to work varying shifts between the hours of 6:00 am to 10:00 pm, seven days a week.

    KEY ACCOUNTABILITIES

    Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

    • Responds to customer inquiries by telephone, email, and fax to issue registration, weight, and/or dimension permits based on the customer's needs.
    • Accepts payments for accounts and calculates applicable fees and refunds.
    • Answers inquiries and provides information to the public and employees relating to Acts, Regulations, agreements, and policy rulings regarding legal weights, permit weights, dimensions, over-dimension permit conditions, and vehicle registrations.
    • Processes motor vehicle licensing products, including renewal of driver's licences, vehicle registrations, and 24-hour/8-day permits in accordance with established procedures.
    • Approves requests to participate in the self-issue permit program based on predetermined criteria and provides self-issue companies with training, support, and assistance.
    • Conducts audits of self-issue companies to ensure permits are being issued accurately.
    • Inputs data and/or makes inquiries using computer system(s).
    • Gathers necessary data and information to answer inquiries from internal and/or external persons, including law enforcement.
    • Verifies accuracy of completed permit forms.
    • Performs general clerical duties, including stuffing envelopes, boxing files, and adding attachments to annual permits.
    • Answers inquiries and provides assistance to the public after hours (evenings and weekends) related to motor licensing products, including support and troubleshooting for MySGI.

    High Performance Team & Culture

    • Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
    • Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
    • Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
    • Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

    TECHNICAL KNOWLEDGE & SKILLS

    • Knowledge of related Acts, Regulations, agreements, and policy rulings regarding legal weights and permit weights and legal dimensions and permit dimensions.
    • Knowledge of the methods, policies, and procedures used in issuing permits.
    • Knowledge of related Acts Regulations, agreements, and policy rulings regarding vehicle registration.
    • Knowledge of the automated systems and forms utilized by Vehicle Registration Policy & Permit Services.
    • Knowledge of the functions of Vehicle Standards and Inspections, fuel tax, Ministry of Highways, driver licensing, and other departments/agencies.
    • Knowledge of related policies and procedures regarding vehicle and driver licence classifications, documents, and forms, including the issuance of these products.

    EDUCATION & CERTIFICATIONS

    • Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Business or Social Sciences, or defined equivalency.

    EXPERIENCE

    • 1 – 2 years' experience in an insurance, customer service, or industry-related role.
    Pay Range:$54, $68,184.00

    Posting Close Date:

    May 10, 2024

    As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.

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