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    ServiceNow Platform Demand - Toronto, Canada - The Kraft Heinz Company

    The Kraft Heinz Company
    The Kraft Heinz Company Toronto, Canada

    Found in: Talent CA C2 - 4 days ago

    Default job background
    Full time
    Description

    Description

    The ServiceNow Platform Demand & Release Manager is responsible for overseeing the demand process as well as the planning, coordination, and execution of platform releases & upgrades. This requires coordination with various teams, managing dependencies, and resolving any conflicts that may arise during the release process.

    Primary Responsibilities:

  • Collaborate with cross-functional teams, including development, QA, operations, and product management, to define release requirements and schedules.
  • Lead Platform Demand Board, managing demand intake, engaging partners, consolidating platform demand, and planning into future releases.
  • Develop and maintain release plans, including timelines, milestones, and dependencies.
  • Coordinate release activities, including release readiness reviews, deployment planning, post-release evaluations, and release notes.
  • Manage the release process, ensuring that all necessary steps are followed and that releases are delivered on time and within budget.
  • Communicate release status, risks, and issues to stakeholders, including senior management, development teams, and customers.
  • Identify and mitigate risks and issues that may impact the release schedule or quality.
  • Work closely with development teams to ensure that release requirements are clearly defined and understood.
  • Implement and improve release management processes and tools to increase efficiency.

    • Qualifications:

  • Informative experience in computer science, IT, software engineering, or a related field is preferred.
  • Experience in software release management, project management, or related roles. Experience with the ServiceNow platform is highly desirable.
  • Proficiency in release management tools is essential. Knowledge of programming languages, databases, and cloud technologies may also be beneficial.
  • Strong project management skills, including the ability to plan, coordinate, and implement complex release cycles, are crucial. Experience with Agile or DevOps methodologies is preferred.
  • Excellent written and verbal communication skills are vital to effectively collaborate with cross-functional teams, partners, and clients. The platform release manager will clearly communicate release plans, timelines, and potential risks.
  • Attention to detail is critical to ensure the accuracy and completeness of release documentation, version control, and configuration management.

    • Location(s)

    Toronto - Queen's Quay - Headquarters
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