Customer Service Representative - Milton, Canada - Town of Milton

Town of Milton

Verified Company

Milton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Job Type:
Permanent

Department:
Recreation

Salary:

$ $21.47

Close Date _(closes at 12:00 am on date noted below):_

February 22, 2024

Hours per Week:
8

Openings:
2

Position Summary

4:00 pm, Monday
Friday, with occasional evening and weekend hours for special events.

Major Job Responsibilities- Responsible for the timely, professional, courteous, and effective handling of Recreation inquiries and service requests including:

Inquiries about facility programs and services, fees and subsidy opportunities, and admission standards
Facility navigation/tours and rental inquiries
Navigation and usage of the recreation management system, associated Town websites, and various technological services
Concerns/issues related to facility programs and services
Update and maintain client database (as required)
Redirection of inquiries as appropriate to community organizations and staff
Administration of multiple types of payment plans and subsidies
Greets customers and validates pass and membership access
Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery
Assists with the maintenance of program waitlists and customer inquiries regarding cancelled or rescheduled programs (as required)
Processes payment of pass and membership sales, program registration, drop-in programs, tickets to special events, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise
Provides administrative support to supervisory staff (as required)
Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders
Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
Performs all other duties as assigned in accordance with department objectives

Education & Experience- Secondary school diploma required- Post-secondary school diploma and/or Office Administration certificate or related education preferred- Two (2) or more years' experience in a customer service role required- Competent math skills and experience with cash handling and deposits- Proficiency in Microsoft Office Suite- Strong communication, organizational and customer service skills- Ability to multi task under pressure, prioritize work tasks, problem solve, and demonstrate attention to detail- Ability to handle sensitive situations with professionalism, strong problem-solving skills, mature judgment and confidentiality- Knowledge of Recreational Management Software Systems (e.g.

Xplor Recreation) is preferred- Standard First Aid and CPR- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment