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Customer Service Advocate - Edmonton, AB, Canada - Theseed
Description
Community Impact and ProgramsThe Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change.
Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve.
The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta and British Columbia.
The Wellness Advocate is committed to helping low-income community members transition toward and maintain sustainable and healthy lifestyles.The purpose of the Health and Wellness area is to support clients by addressing the social determinants of health through system navigation and advocacy.
The Wellness Advocate works as part of an interdisciplinary allied health team and connects clients with any needed external and internal resources.
Position Type:
Full time
Schedule:
Monday to Friday 8:00am to 4:00pm
Build and maintain positive relationships with community members and provide excellent hospitality;
Educate and empower community members to understand and achieve their rights and responsibilities, as participating members of society;
Liaise with internal and external resources that will help guests increase their assets. In regards to clients who do not have a Caseworker, refer these guests directly to internal and external resources;
Contribute to community programs facilitation as needed;
Complete housekeeping tasks including cleaning and welcoming/greeting clients and community members;
Build a comprehensive library and knowledge base on community resources;
Share and disseminate community resource information;
Attend meetings and training, as assigned;
Provide input into the development of policies and procedures for designated programs;
Bachelor of Social Work or Bachelor in Psychology or equivalent;
Three to five years of related working experience preferred;
Competent in use of MS Office;
Excellent administrative, time management and organizational skills;
This position is primarily an office position
Local travel to various Mustard Seed sites and external agencies will be required
No phone calls please.