Jobs
>
Mississauga

    Avionics Technical Services Representative - Mississauga, Canada - Panasonic

    Panasonic
    Panasonic Mississauga, Canada

    6 days ago

    Default job background
    Description

    Who we are:

    Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity

    How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive We seek diversity in many areas such as background, culture, gender, ways of thinking, skills, and more.

    If you want to learn more about us visit us at And for a full listing of open job opportunities go to

    The position:

    The primary role is to provide on-site technical support of Panasonic IFE/GCS (In Flight Entertainment/Global Communication Services) products installed, or being progressively installed on customer aircraft. The additional responsibilties include technical leadership, direction or recommendations on work actions directly to the customer, third party MRO maintenance staff, the customer's maintenance control organization, PTS OCC, MCC, or limited to a combination of organizations as appropriate to the service agreement and work processes. Ensure that work performance is at a standard to achieve the Panasonic performance availability guarantee as specified in the agreements. Works closely with CSE's (Customer Support Engineer), TSE's (Technical Support Engineer), Account Managers, Program Managers and other Panasonic support staff to ensure a successful IFE/GCS product installation or performance for the customer. Collect, synthesize and report on system performance metrics internally and externally to customers. Develop and maintain an excellent working relationship with the customer. Work closely with multiple departments in maintenance provider organization to ensure their knowledge and effective operation of PAC IFE/GCS systems.

    Aircraft IFE/GCS Maintenance and Support

  • Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
  • Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
  • Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.
  • Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to the station. Coordinate new system introductions and new customer entry into service technical requirements.
  • Perform root cause analysis and troubleshooting, utilizing a full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
  • Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes.
  • Assist in the development of Preventative Maintenance programs.
  • Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders.
  • The interface between contracted MRO staff, Panasonic Product Safety Officer, and Panasonic QA in all matters concerning air safety.
  • To support software and hardware upgrades for the implementation of SB's (Service Bulletins, etc.
  • Represents Panasonic Maintenance and Maintenance support organization to the customer.
  • Communicate and interface with relevant departments of the customer, primarily for production-related processes and various Panasonic departments.
  • To assist in reporting IFE/GCS system performance.
  • Flag and report improvements in the processes both at the customer-facing side as well as within Panasonic.

    • Administrative/Documentation

  • Document testing and repairs using computer and bar-coding equipment.
  • Works closely with MRO to monitor and track spare parts inventory.
  • Participate in implementing SIL's (Information Service Letter), TIL's (Technical Information letters) Maintenance Memo's and other Panasonic or contracted MRO documentation.

    • What we're looking for:

  • Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, and manuals and to comprehend and follow verbal instructions.
  • Must have an excellent working knowledge of engineering applications for technical communications and training purposes.
  • Proficient in MS Word, Excel, and Outlook.
  • Knowledge of electronic and troubleshooting is generally acquired through commercial aviation, military experience, or technical school education combined with a minimum of 8 years of related industry experience.
  • Understands implications of work and makes recommendations for solutions.
  • As a skilled specialist completes tasks in resourceful and effective ways.
  • Uses independent judgment to ensure projects/assignments are completed accurately and on time.
  • Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
  • Strong troubleshooting skills and analytical skills, with a software emphasis (Linux).
  • Intermediate knowledge of LINUX and UNIX is a plus.
  • A good understanding of PC networks and configuration, multiplexed or software-controlled systems with knowledge of computer hardware.
  • Knowledge of global civil aviation regulations and requirements (EASA/FAA).
  • Must be customer service oriented.
  • Must be experienced in the ability to deliver technical coaching and training.
  • Ability to pass extensive security and background checks for Airside access.
  • Legal right to work in the location assigned.
  • Current and valid driver's license.
  • May require both international and domestic travel, up to 25 % of the time, to other line station locations to provide relief from time to time as required.
  • Must be able to work any shift, weekends, and holidays.
  • Manual dexterity to grasp and work with tool parts and equipment.
  • Ability to climb and work from a ladder or platform, endure sitting, standing, bending, or twisting for extended periods, and ability to lift up to 50 pounds.
  • Ability to operate under extreme weather conditions and in confined spaces for extended periods.
  • Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels
  • A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent) highly preferred.
  • Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting.

    • Our Principles:

    Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

    What we offer:

    At Panasonic Avionics Corporation we realize the most important aspect of leading our industry is the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

    Benefits: After one month, you will entitled to the following company benefits:

    • Major Medical (health, vision, drug, hospital, out of country, etc.)

    • Dental Insurance

    • AD&D Insurance

    • Life Insurance

    • Long Term Disability Insurance
    On the first of the month following three months of continuous employment you will be entitled to participate in the following:

    • Group Retirement Savings Plan including company match (RRSP, NREG, TFSA)

    All applicants are subject to Company policies, third-party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19. Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third-party customers, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.

  • The Cigna Group

    Bilingual Customer Service Representative

    17 hours ago

    The Cigna Group Toronto, Canada

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit ref ...

  • Northbridge Financial Corporation

    Client Service Representative

    1 week ago

    Northbridge Financial Corporation Mississauga, Canada

    Nous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l'un des plus importants fournisseurs d'assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers d ...

  • Medline Industries Inc

    Customer Service Representative

    1 week ago

    Medline Industries Inc Mississauga, Canada

    **Primary Location** CA-ON-Mississauga · **Other Locations** CA-Ontario, CA-ON-Brampton · **Value Proposition** · As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our ...

  • Intelcom

    Operations Customer Service Representative

    5 days ago

    Intelcom Mississauga, Canada

    Ride the next mile with us · - Operations Customer Service Representative · Why choose Intelcom and become one of our Operations Customer Service Representative? · - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and d ...

  • Michelin

    Customer Service Representative Aftermarket

    2 days ago

    Michelin Mississauga, Canada

    Customer Service Representative Aftermarket · Michelin, le leader mondial de la fabrication de pneus embauche · REALISATIONS CLES ATTENDUES Gestion des commandes et livraisons - Capte, enregistre et traite les commandes des clients conformément à leurs besoins, leur contrat et ni ...

  • Intact

    Bilingual Customer Service Representative

    1 day ago

    Intact Mississauga, Canada

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...

  • FCT

    Customer Service Representative

    1 week ago

    FCT Oakville, Canada

    Sommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...

  • FCT

    Representative, Customer Service

    1 week ago

    FCT Oakville, Canada

    Sommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...

  • Fine Sight Solutions Inc.

    Customer Service Representative

    1 week ago

    Fine Sight Solutions Inc. Mississauga, Canada

    Our office is actively searching for a Customer Service professional to join our team. · The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, ...

  • People Corporation

    Customer Service Representative

    1 week ago

    People Corporation Mississauga, Canada

    We are seeking a Customer Service Representative to join our BPA team in Mississauga. · A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to ...

  • People Corporation

    Employer Services Representative

    1 week ago

    People Corporation Mississauga, Canada

    We are seeking a Employer Services Representative to join our BPA team in Mississauga. · The Employer Services Representative's job functions include processing of employer benefit contributions reports and maintaining enrollment data of benefit plan participants as specified by ...

  • Barnes & Aidi

    Customer Service Representative

    1 week ago

    Barnes & Aidi Mississauga, Canada

    THIS IS NOT A REMOTE POSITION. · We are looking for Customer Service Representatives to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. · Full-time: Monday to ...

  • Barnes & Aidi

    Customer Service Representative

    1 week ago

    Barnes & Aidi Mississauga, Canada

    **THIS IS NOT A REMOTE POSITION** · **NOW SEEKING: CUSTOMER SERVICE REPRESENTATIVES** · **Full-Time Opportunities: Monday-Friday (11:30 p.m.9:00 p.m.) & Saturday 12:00 p.m.6:00 p.m. (optional)** · **Weekly Compensation: $500.00-$1, average pay) (details disclosed at interview)** ...

  • Innotech-Execaire Aviation Group

    Customer Service Representative

    1 day ago

    Innotech-Execaire Aviation Group Mississauga, Canada

    The SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter's VIP Lounge. The position is based out of Pearson International Airport at SkyCharter's FBO facilities in Mississauga. · **Res ...

  • Strongco

    Customer Service Representative

    4 days ago

    Strongco Mississauga, Canada

    **Province**: Ontario · **Branch**: Mississauga · **Employment Type**: Full Time · **Number of Positions**:1 · **SUMMARY** · The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providin ...

  • Crunch Fitness-Mississauga

    Member Services Representative

    17 hours ago

    Crunch Fitness-Mississauga Mississauga, Canada

    Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. · Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member ex ...

  • ITN Logistics

    Customer Service Representative

    1 week ago

    ITN Logistics Mississauga, Canada

    The 3PL Customer Service Representative will be providing exemplary service to ABC clients in order to meet or surpass customer expectations. The CSR will be responsible for creating a world-class experience by interacting with the customers and responding to orders, inquiries, c ...

  • Omega Holdings

    Customer Service Representative

    1 day ago

    Omega Holdings Mississauga, Canada

    Custom Coils Canada is a privately owned company which was originally founded in 1960, with its head office located in Mississauga, Ontario Canada. · The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. · ...

  • Tarion

    Warranty Services Representative

    1 week ago

    Tarion Mississauga, Canada

    **Department**:Warranty Services · **Type of Position**:Full Time, Permanent · **Location**:Home Office, West of Greater Toronto Area · **Reporting to**: Manager, Warranty Services · **About Tarion** · Since 1976, Tarion has provided new home warranty protection to more than 2 mi ...

  • Billyard Insurance Group

    Customer Service Representative

    3 days ago

    Billyard Insurance Group Mississauga, Canada

    Billyard Insurance Group - Mississauga East is hiring a **Licensed Customer Service Representative** to join our growing team at the Mississauga East location. · At BIG Mississauga East, we want to hire individuals who align with our values, morals and work ethic because we have ...