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Event Manager
1 day ago
SMART Technologies Calgary, Canada**Purpose of the position** · Your duties will encompass a broad spectrum of tasks within the Event team. You will be expected to devote your full time and attention to your duties at SMART during your limited term contract, set to end June 2024. As SMART continues to grow and it ...
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Event Manager
5 days ago
Fleetwood, Pazzi, Treno, Luca Calgary, Canada**Job description**: · **You are the Event manager for our group. Everything that comes with this title looks after event bookings, help create experiences with all guests, networking, look after the guest service team and help with rollout of new events.** · As our location is i ...
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Event Sales Manager
1 day ago
Encore Global Calgary, CanadaThe Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assi ...
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Event Services Manager
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Event Services Manager · beBee Professionals, Calgary · beBee Professionals is looking for an experienced Event Services Manager to join our team in Calgary. The successful candidate will be responsible for the planning, coordination, and execution of events, including conference ...
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Event Sales Manager
1 week ago
Job Title: Event Sales Manager · Location: Calgary, AB · Company: beBee Professionals · Job Description: · beBee Professionals is looking for an experienced Event Sales Manager to join our team in Calgary, AB. The Event Sales Manager will be responsible for developing and executi ...
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SAIT Calgary, CanadaSAIT's · **School of Hospitality and Tourism** is consistently recognized as one of the best hospitality schools in the world. We are proud to be the only institution in Canada to hold a Top 50 hospitality school ranking with both CEOWORLD Magazine and QS University Rankings. · O ...
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Events Manager
2 days ago
Pomeroy Kananaskis Mountain Lodge Calgary, Canada Full time - SalariedWe are looking for a Events Manager to join our team · Are you an detail oriented and energetic individual who thrives in social settings? This is the perfect job for you · Achieving Excellence · As the Events Manager, you will play a crucial role in supporting the sales team ...
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Dual Events Manager
2 days ago
Marriott International, Inc. Calgary, AB, CanadaJob Number · Job Category Event Management · Location Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Respons ...
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Telecommute Events Manager
1 week ago
Pomeroy Lodging Calgary, AB, CanadaWe are looking for a Events Manager to join our team · Are you an detail oriented and energetic individual who thrives in social settings? This is the perfect job for you · Achieving Excellence · As the Events Manager, you will play a crucial role in supporting the sales team to ...
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Event and Volunteer Manager
1 week ago
Parkinson Canada Calgary, AB, CanadaParkinson Canada Volunteer Opportunity · Growling Beaver Brevet Volunteer Lead · We provide education and services, and we advocate with federal, provincial, and territorial governments on issues that matter to the Parkinson's community in Canada. The Parkinson Research Program ...
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Event Experience Manager
1 day ago
Encore Canada Calgary, CanadaPosition Overview · The Event Experience Manager plays a pivotal role within the Event Experience & Design Department at Encore Canada, specializing in event decor and design, business development, and project coordination. This dynamic position carries the primary responsibilit ...
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Dual Events Manager
3 hours ago
Marriott International Calgary, Canada Full timeJob Number · Job Category Event Management · Location Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Responsible for pre ...
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Banquets Event Manager
1 day ago
Oliver & Bonacini Calgary, Canada Full timeJoining us means you will be part of an extraordinary and exciting company You're a key team player reporting to the General Manager and collaborating closely with the rest of the restaurant team. You're involved in many aspects of the restaurant, which means you'll be a cut abov ...
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Banquets Event Manager
2 hours ago
Hudson Calgary, Canada Full timeCompany Description · Located on the sixth floor of Hudson's Bay's heritage building, Hudson boasts impressive design, spectacular views, incredible versatility and outstanding food and service offerings. It consists of two unique venues; the contemporary Hudson Loft and the gran ...
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Banquets Event Manager
4 days ago
Oliver & Bonacini Restaurants Calgary, Canada/Job Description/g · Joining us means you will be part of an extraordinary and exciting company You're a key team player reporting to the General Manager and collaborating closely with the rest of the restaurant team. You're involved in many aspects of the restaurant, which mean ...
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Assistant(e) Event Manager
2 days ago
Marriott International Calgary, AB, CanadaJob Category Food and Beverage & Culinary · Location Sheraton Cavalier Calgary Hotel, nd Avenue NE, Calgary, Alberta, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Additional Information: This hotel is owned and operated by ...
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Catering Event Sales Manager
1 day ago
Kaizen Lab Inc. Calgary, AB, CanadaDo you have a strong knowledge and passion for food & beverage? · Hotel Arts is currently seeking a Catering & E vent Services Manager . This position is responsible for selling and servicing all catering food, beverage, and room rental revenues in the hotel for a specific market ...
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Catering & Events Sales Manager
1 day ago
Kaizen Lab Inc. Calgary, AB, CanadaAre you attentive to every detail? Are you a dedicated self-starter with a passion that goes beyond the ordinary? Do you have a strong knowledge and passion for food & beverage? · Hotel Arts is currently seeking a Catering & E vent Services Manager . This position is responsib ...
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Assistant(e) Event Manager
5 days ago
Marriott Calgary, AB, CanadaJob Category Food and Beverage & Culinary · Location Sheraton Cavalier Calgary Hotel, nd Avenue NE, Calgary, Alberta, Canada · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Additional Information: This hotel is owned and operated by an independ ...
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Catering & Event Services Manager
1 day ago
Hotel Arts Calgary, Canada Full timeAre you attentive to every detail? Are you a dedicated self-starter with a passion that goes beyond the ordinary? Do you have a strong knowledge and passion for food & beverage? · Hotel Arts is currently seeking a Catering & E vent Services Manager . This position is responsibl ...
Dual Events Manager - Calgary, Canada - Marriott Hotels Resorts
Description
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.
The salary range for this position is $, to $, annually.