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Bilingual (French & English) Human Resources
1 week ago
Clarion Medical Technologies Inc. Quebec City, CanadaOur Parent Company, Richards Packaging, is looking for a Bilingual Human Resources Business Partner to support the execution of corporate HR initiatives across their Canadian companies. The HRBP will be the companies' liaison driving HR programs, managing talent management strate ...
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Bilingual (French & English) Field Service
1 week ago
Clarion Medical Technologies Inc. Quebec City, CanadaThe Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion's medical systems for our customers. Frequently travels to customer sites within assigned territory and occasionally across Canada where ...
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BMO Financial Group Quebec City, CanadaVIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 · Language Requirements for the role: French and English · Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and product ...
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Bilingual (French/english) Regional Manager
1 week ago
Dynatrace Quebec City, CanadaCompany Description · We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our ...
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SkiptheDishes Quebec City, Canada**Ready for a Challenge** · **Description**: · We couldn't have created Canada's biggest food delivery network without amazing restaurant partners. Our Restaurant Success team is responsible for welcoming those partners into our community and ensuring we are creating long-lasting ...
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BMO Financial Group Quebec City, CanadaVIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 · Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their objec ...
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McLarens Global Saint-Lambert, Canada**Bilingual (French/English) Administrative Assistant**: · **McLarens is a leading global claims services provider that helps clients achieve timely and equitable claims resolution.** · McLarens family of brands' is trusted by clients worldwide to deliver the best in claims manag ...
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Québec Sales Manager, French Bilingual
6 days ago
Trupanion Québec City, Canada Full timeCompany Description · Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where ...
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Canadian Nuclear Laboratories (CNL) Quebec, Canada Full timeOur Gentilly is looking for a Bilingual (French/English)Compliance Advisor to work with our Facilities Operations team. If you answered yes, then this may be the job for you · This position is to support the Facility Manager and Facility Authority in ensuring the facility's o ...
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Bilingual (French/english) Project Manager
3 days ago
Canadian Nuclear Laboratories (CNL) Quebec, Canada Full timeDo you like to be in a role where you will use your Management Skills? If you answered yes this may be the role for you Reactor Decommissioning (RD) is responsible for the execution of all activities associated with the Care and Maintenance, Environmental Remediation and Decommis ...
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Canadian Nuclear Laboratories (CNL) Quebec, Canada Full timeOur Douglas Point location is looking for a Bilingual (French/English)Compliance Advisor to work with our Facilities Operations team. If you answered yes, then this may be the job for you This position is to support the Facility Manager and Facility Authority in ensuring the ...
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Randstad Canada Québec City, Canada PermanentAre you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic. · Position: Bilingual Cus ...
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Randstad Québec, QC, CanadaAre you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic. · Bilingual Customer Rel ...
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Bilingual Servicing Analyst
1 week ago
Projuris Corp. Québec, Canada**Bilingual (French/English) Servicing Analyst **- Job Description** · - Gathers and formats data into regular and ad-hoc reports, and dashboards. · - Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. · - May fu ...
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Receptionist/administrative Assistant
1 week ago
Sannico Sports Québec, CanadaSporting goods distributor and whole seller looking for a receptionist/administrative assistant to join our team · Work in a friendly, warm environment in an exciting and growing industry · **Main functions**: · Welcoming and directing clients · Data entry and order processing; · ...
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Store Manager
3 days ago
Gorilla Army Surplus Quebec City, Canada**Job Description**We are looking for a bilingual Store Manager to join our team, you will be responsible for overseeing all aspects of daily operations at our Montreal store. You will play a pivotal role in ensuring the store's success by maintaining a positive work environment. ...
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French QA
1 day ago
Compest Solutions Inc Quebec City, Canada**Sr Bilingual Tester (French and English)** · **Location**: **Hybrid - Quebec City** · **Rate CAD$40/hr. on Inc** · - Overall 8-12 years' of experience in **property and casualty** insurance **P&C insurance with at least 3-5 years in Exigen**: · - Preferred to have **worked in E ...
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Advisor, Digital Investing, Bmo Smartfolio
4 days ago
BMO Financial Group Quebec City, CanadaVIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 · Language Requirements for role: Strong verbal and written language skills in both French and English · Certifications: Must have completed Canadian Securities Course (CSC) · Work from home · Availability to work between 8:0 ...
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Coordonnateur de La Sécurité
6 days ago
EclipseIA Quebec City, Canada**Doit être bilingue en français et en anglais** · **75% à 80% de déplacements requis**. · Eclipse est à la recherche d'un coordonnateur de la sécurité pour aider à superviser et à mettre en œuvre notre programme de sécurité parmi nos sites canadiens. · **Responsabilités : et fon ...
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Early Career: Bilingual Claims, Operations
2 days ago
Chubb INA Holdings Inc. Québec, CanadaJob Requirements · Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insura ...
Bilingual French - Québec City, Canada - HGS
Description
Job Description
Votre impact: En tant qu'associé en relations avec la clientèle, vous aurez la capacité de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journée des gens Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable. Vous répondrez, en anglais et en français, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, répondrez aux préoccupations, prendrez les paiements et exercerez l'intelligence émotionnelle pour améliorer l'expérience clientAlors, à quoi ressemble une journée dans la vie d'un représentant du service à la clientèle?•Communiquer avec les clients par le biais d'appels entrants reliées à la facturation, les paiements, les services existants et nouveaux, les offres promotionnelles et la mise à niveau / rétrogradation des services
•Identifier les besoins des clients grâce à une écoute active pour répondre aux questions, aider au dépannage ou faire des recommandations de produits en fonction des besoins des clients
•Adoptez une approche consultative avec les clients qui rencontrent des problèmes avec leur service en s'appropriant du problème et de la resolution
•Utiliser plusieurs systèmes informatiques pour rechercher des produits, des services, des problèmes communs et des solutions offertes
•Documenter les besoins, les interactions et les résultats des clients dans l'outil ou le système approprié, y compris la création de demandes supplémentaires si les problèmes ne peuvent pas être résolus en temps reel
•Créer un facteur « WOW » dans chaque interaction grâce à des compétences de communication exceptionnelles, en s'appropriant de l'interaction et de la rapidité du service
•Séances de coaching 1:1 régulières avec votre superviseur pour vous assurer que vous respectez les indicateurs de performance clés
Why choose us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world's leading brands, HGS is the perfect place to build your futurePlus, working with HGS comes with benefits like:•Starting at $18 hourly and overtime opportunities
•Bonus potential
•Best in class medical, dental, vision benefits and Life Insurance
•Refer-A-Friend bonuses
•Employee assistance programs
•Flexible Schedule Options
•Career advancement in a fast-growing organization
•People focused environment where you'll make lifetime connections and friendships
What we are looking for:
Alors, qu'est-ce qu'un vraiment bon représentant du service à la clientèle? Considérez-vous comme un expert en produits et un résolveur de problèmes qui fournit une approche consultative à la résolution des problèmes. Si vous êtes passionné, énergique, audacieux et que vous voulez travailler dans un rôle centré sur le client avec une opportunité incroyable d'avoir un impact sur la vie des gens, vous allez adorer cette opportunitéRequirements
•You're at least 18 years of age
•You can work flexible hours as business needs may change
•You have at least 6 months of customer service experience and you understand the value of coaching / feedback
•You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
•Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
•You're computer savvy, comfortable sitting at a desk and working with multiple monitors
•You're results oriented and comfortable providing customers with recommendations and solutions
•You have excellent French and English communication skills, both oral and written
•You're comfortable working from home and have a suitable space with a hard-wired internet connection
Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.
