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    Service Desk Agent - Montreal, Canada - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Montreal, Canada

    4 days ago

    Tata Consultancy Services background
    Technology / Internet
    Description

    About TCS

    TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery ModelTM (GNDMTM), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

    Skills and Responsibilities:


    • Knowledge on End User Computing Devices (Laptop / Desktop / VDI)


    • Ability to provide technical support over the phone.


    • Excellent Oral and Written Communication skills


    • Hands on Experience on resolving customer issues related to the infrastructure.


    • Assist with support of network connectivity, PCs, and VPN connectivity.


    • Experience on Remote Desktop Client Software's


    • Ability to resolve and or provide work around.


    • Anticipate customer needs and proactively identifies solutions.


    • Enthusiastic Maintain high customer / end user satisfaction.


    • Strong in Communication skills and inter-personal skills.


    • Should have good experience in troubleshooting hardware issues for both desktops and laptops.


    • Should have experience in Active Directory and desktop engineering.


    • Hands on experience on VMware and VDI troubleshooting.


    • Languages Support: Canadian French (24x7)


    • Ability to think around problems and come up with creative solutions.


    • Service Now Ticketing Tool Knowledge


    • Microsoft Certification

    Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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