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    Spécialiste des opérations partenaires/Partner Operations Specialist - Montréal, QC, Canada - Plusgrade

    Plusgrade
    Plusgrade Montréal, QC, Canada

    1 week ago

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    Description
    English Version Below ***
    Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Vos responsabilités principales incluront le traitement des demandes entrantes de niveau 1, la gestion du processus d'intégration des partenaires et l'analyse des demandes des partenaires pour identifier les opportunités d'amélioration tout en collaborant avec l'équipe produit et R&D. Intégration : vous serez responsable du processus d'intégration de nos nouveaux partenaires, y compris la planification du projet, la coordination et les téléchargements techniques sur notre plateforme.

    • Formation : Organisation de sessions de formation pour impliquer nos partenaires et les préparer à utiliser notre produit.

    • Anglais/langues supplémentaires un plus)

    • Programme de congés payés flexible
    Allocation pour des fournitures de bureau / transport
    Programme de travail à distance
    Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.
    Test pratique à domicile ou exercice de codage à distance (le cas échéant)

    • We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
    Plusgrade, a leading travel technology company, is seeking a dedicated and client-focused individual to join our team as a Partner Operations Specialist
    Your primary responsibilities will include handling Tier 1 inbound requests, managing the partner onboarding process, and analyzing partner inquiries to identify improvement opportunities while collaborating with the product and R&D team. Onboarding: you will be responsible for the onboarding process for our new partners, including the project planning, coordination, and technical uploads to our platform.

    • Training: Running training sessions to get our partners engaged and ready to use our product

    • English/Additional Languages a plus)

    • Comprehensive Health Plans
    Flexible Paid Time Off
    Home Office/Commuter Credit
    We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. Recruiter Phone Interview

    • Take-home Assessment or remote coding exercise (if applicable)

    • All candidates will be provided with feedback regardless if they pass or didn't pass any of our interview stages.
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