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    Support Team Lead - Mississauga, ON, Canada - GoFleet

    GoFleet
    GoFleet Mississauga, ON, Canada

    1 week ago

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    Description

    We provide fleet management software and consulting, offering advanced solutions that drive efficiency and profitability for fleet and field service companies.

    We help companies track their vehicles through GPS tracking, sensors and cameras through scalable software that integrates across various platforms.


    Our mission:
    to provide companies with software and products to help them run their business.


    Our services include:

    Custom Software Development:
    custom fleet management software that works across devices, at scale

    Marketplace Integration:
    an app store of tools that integrate with current fleet management software.

    Specialized Consultation:
    certified consultants that guide businesses from ideation to software deployment.

    Beyond improving productivity, our software also ensures our customers meet road regulations, and can make data-driven management and hiring decisions.

    We work with fleet operations organizations across many industries, including government, education and aviation.

    We've streamlined snow plowing for governments, given parents a way to track school buses, and collaborated with airlines to improve ground logistics.

    York Region (Ontario): Ensuring optimal performance and safety of fleet through comprehensive telematics and winter maintenance solutions.

    Emirates Airline:
    tracking vehicles and optimizing ground handling at the airport (supported by our Dubai office)
    City of San Antonio (Texas), State of Nevada, State of Oregon: overseeing and optimizing municipal vehicle operations and large-scale regional vehicle fleets
    Embrace absolute integrity, trustworthiness, and humility, fostering a workplace where egos take a backseat to unwavering honesty.


    SPEED IS KING:
    We prioritize efficiency, embracing agility and swift decision-making to outpace competition and drive continuous innovation.
    We're headquartered in Mississauga (Toronto -GTA), and branches in USA, Dubai and Mexico. Our leadership remains accessible through an open-door policy.

    Embark on a thrilling journey as a Tier 1 Support Lead at GoFleet Corporation, where you'll play a pivotal role in providing technical support and ensuring the seamless operation of our cutting-edge telematics solutions.

    In the dynamic realm of fleet optimization, you'll be at the forefront of innovation, surrounded by a team of talented professionals.

    We seek a candidate with a proven track record in technical support, adept at managing teams and solving complex technical issues.

    Your strategic acumen, coupled with the ability to understand software integrations, fleet telematics, and the SaaS business model, will be the catalyst for success.

    Exceptional communication skills and a knack for managing teams globally are a must, especially for candidates with prior experience in technical support roles, ideally in software, SaaS, or the B2B sectors.

    This position reports directly to the Head of Support.

    Team Management :

    Lead and manage a team of Tier 1 Support Specialists to ensure timely and effective resolution of customer issues.


    Technical Expertise :

    Provide technical guidance and support to team members, including troubleshooting complex technical problems related to hardware and software solutions, integrations, fleet telematics, monitoring cloud services(GCP), and SaaS business model.


    Knowledge Management:
    Develop and maintain knowledge base articles and documentation to assist team members and customers.

    Global Support:
    Manage and coordinate support activities for global teams, ensuring consistent service delivery and adherence to company standards.

    Experience: 3-5 years in a technical support role, with a strong focus on software integrations, fleet telematics, and the SaaS business model.

    Proven experience in leading a support team.
    Zoho Desk, Zendesk, ServiceNow), and remote support tools.
    Ability to work effectively in a fast-paced, 24/7 rotational shifts, and team-oriented environment.
    Experience managing teams globally is highly desirable.
    CompTIA A+, Network+, Security+) are a plus.
    Work directly with a forward-thinking international company
    ~ Paid vacations and public holidays
    ~???? Medical benefits reimbursement
    ~
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