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    Claims Manager - Mississauga, Canada - Intact Financial Corporation

    Intact Financial Corporation
    Intact Financial Corporation Mississauga, Canada

    1 week ago

    Intact Financial Corporation background
    Full time
    Description

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

    Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

    Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

    Read on to see how you can shape the future, win as a team, and grow with us.

    About the role

    As a Claims Manager, your claims experience and strive for excellence will help you successfully manage the day to day operations of our Property Appraisal team. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do.

    What you'll do here:

  • Manage the day to day operation of the Property Appraisal teams to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; provide regular feedback to leadership on results.
  • Achieve essential business goals and meet customer service expectations.
  • Provide technical oversight and guidance with a focus on indemnity and expense control, as well as, optimal customer experience.
  • Work closely with the Director to develop strategies and long term/short term plans to facilitate ongoing work, process improvement, claims cost control and best in class customer experience.
  • Monitor performance and productivity and report observations, progress and recommendations to key stakeholders.
  • Actively collaborate with vendor partners to build strong relationships and resolve customer complaints.
  • Lead and actively contribute to a culture of continuous improvement and ensure utilization of tools and behaviors to foster critical thinking and innovation around problem solving.
  • Provide effective leadership, responsible for recruiting, coaching and mentoring, performance management, continuous learning and career development for direct reports.
  • Review of monthly file audits, identify opportunities and develop action plans.
  • Actively participate in the management of catastrophic weather events.

    • What you bring to the table:

  • Bachelor's degree in business administration or equivalent combination of education and experience
  • A minimum of 5 years of management, coaching and mentoring experience - preference is within a claims environment
  • Technical expertise and practical knowledge of the restoration of damaged buildings.
  • Technical expertise with Xactimate is an asset
  • Exceptional organization and time management skills
  • Strong negotiation, project management and problem solving skills
  • Ability to foster a culture of continuous improvement and drive positive change
  • Demonstrated ability to lead by example
  • Excellent customer, communication and interpersonal skills

    • What we offer

    Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

    • We are an equal opportunity employer

    At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

    If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

    , including background checks, internal candidates, and eligibility to work in Canada.

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