- Monitor reservations through the sailing network. Proactively recognize and follows up with customers when committed reservations are not being met or being delayed
- Effectively communicates with the dispatchers, drivers, and customers, in person, through email and via phone using exceptional customer service
- Identify opportunities to increase volume and maximize vessel capacity while ensuring sailings operate as per published schedules
- Ensure terminal audits are completed daily to validate trailer dwell time and work with customers to manage their inventories using the online system
- Responsible for a safe and secure operation, following established standard operating procedures outlined by the Manager, Terminal Operations
- Adhere to company safety regulations & standards, ensuring all incidents are logged accurately and tracked using the internal safety management system
- Monitor multiple operational dashboards, marine weather station, and coordinate in concert with vessel crews, while ensuring appropriate communication is disseminated and escalated as required
- Participate in terminal safety audits, drills, attend safety meetings and trainings as scheduled
- Completion of Grade 12 education
- Certificate in Handling Dangerous Goods
- A minimum of 5 years logistics and customer service experience within the Marine/Transportation industry
- Strong communication and interpersonal skills
- Proficient with computer software applications (MS Word, Excel, Adobe, Outlook, SharePoint
- Ability to work independently and within a team environment, optimizing work processes with a focus on continuous improvement
- Enjoys working in a fast-paced environment, ability to handle high pressure situations, make safe and quick decisions with limited information and prioritize subsequent tasks without direction
- Effective communication when coordinating operations with all operational teams
- This role provides you a very competitive salary in line with the successful candidate's experience
- We also provide a best-in-class health and wellness benefits package for this position that includes such things as full health care (including unlimited physiotherapy), dental, vision, medical leave coverage, Personal Spending Account, and an Employee Family Assistance Program (EFAP) through Homewood Health
-
Coordinator - Operations (Construction)
Found in: Talent CA C2 - 5 days ago
Forbes Bros. Group of Companies Surrey, CanadaForbes Bros Ltd. is seeking an experienced Coordinator-Operations (full-time, permanent) to support the FB Bullet team based out of Surrey, BC. Specializing in shallow utility construction in the lower mainland, the FB Bullet team continues to see significant growth in the region ...
-
Park Operations Coordinator
Found in: beBee S2 CA - 3 weeks ago
The City of Surrey Surrey, Canada Full timeOverview · As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportu ...
-
Operations Coordinator
Found in: Talent CA C2 - 4 days ago
Fusion Security Burnaby, Canada Full timeFusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including government, retail, commercial sites, industrial sites and residential areas. We are searching fo ...
-
Coordinator, Security Operations
Found in: Jooble CA O C2 - 2 days ago
Vancouver Airport Authority Vancouver, BC, CanadaYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations Department is an integral part of the organization. · Position overview · Reporting to the manager, security operations, the ...
-
Coordinator - Construction Operations
Found in: Talent CA C2 - 1 day ago
Forbes Bros. Group of Companies Vancouver, CanadaForbes Bros Ltd. is seeking an experienced Coordinator-Operations (full-time, permanent) to support the FB Bullet team based out of Surrey, BC. Specializing in shallow utility construction in the lower mainland, the FB Bullet team continues to see significant growth in the region ...
-
Coordinator, Frontline Operations
Found in: Talent CA C2 - 2 days ago
UBC Athletics & Recreation Vancouver, CanadaThe employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizensh ...
-
Coordinator, Frontline Operations
Found in: Talent CA C2 - 2 days ago
The University of British Columbia Vancouver, Canada Full timeJob Summary · This position is responsible for the front-line management of facility operations and student staff across 4 recreation facilities including the Student Recreation Centre (SRC), Recreation Centre North (REC North) the ARC and Ponderosa Commons studio. The newest add ...
-
Operations Training Coordinator
Found in: beBee S2 CA - 3 weeks ago
City of Richmond Richmond, Canada Education & Training, Office Administration· The City of Richmond is a diverse and dynamic community in pursuit of our vision · to be the most appealing, livable and well-managed community in Canada. · People l Excellence l Leadership l Team l Innovation · Imagine a career with the City of Richmond, a dynamic environment ...
-
Coordinator, Security Operations
Found in: Talent CA C2 - 2 hours ago
Vancouver Airport Authority Vancouver, CanadaYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations Department is an integral part of the organization. · Position overview · Reporting to the manager, security operations, the C ...
-
Content Operations Coordinator
Found in: Jooble CA O C2 - 2 days ago
Swim Recruiting Vancouver, BC, CanadaThis is an amazing opportunity to join the ecommerce team of one of Vancouver's most reputable companies This is a 1-year contract. Hybrid working model of 3 days' onsite and 2 remote. · Who- the Company : · Exciting opportunity to join a fast-growing international Vancouver ...
-
Coordinator, Growth Operations
Found in: Talent CA C2 - 4 days ago
BrainStation Vancouver, CanadaAbout the Role · As the Coordinator, Growth Operations, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living ...
-
Coordinator, Frontline Operations
Found in: beBee S2 CA - 2 weeks ago
UBC Vancouver, Canada Full timeStaff - Non UnionJob Category · M&P - AAPSJob Profile · AAPS Salaried - Business Operations, Level AJob Title · Coordinator, Frontline OperationsDepartment · Recreation | Athletics and RecreationCompensation Range · $4, $6,933.92 CAD MonthlyThe Compensation Range is the span betw ...
-
NOC/XML Operator and Coordinator
Found in: beBee S2 CA - 3 weeks ago
PressReader Richmond, Canada TEMPORARYPressReader is a rapidly growing technology company that partners with the world's leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, ...
-
R&D Operations Coordinator
Found in: Talent CA C2 - 2 hours ago
Zymeworks Vancouver, CanadaKey Responsibilities · Facilitates the procurement of materials, supplies, and equipment for the Early Research & Development (eR&D) Department by generating Purchase Requests (PRs) in accordance with established policies and procedures. · Assists with the processing of change o ...
-
Marine Operations Coordinator, New Grad
Found in: Talent CA C2 - 1 day ago
Holcim Coquitlam, CanadaOverview · : The Lafarge Marine Division provides tug and barge services to internal and external customers in the Greater Vancouver Area. Reporting to the Senior Manager, Marine; the primary objectives of this role are to achieve efficiencies of operations and other critical re ...
-
Operations Coordinator for Education Board for BC
Found in: Talent CA C2 - 2 days ago
ITREB British Columbia, CanadaAbout the Program · The Aga Khan Education Board for BC aims to improve quality of life and human development of children, youth, and young adults through education, with a deliberate focus on serving the vulnerable. About the Role · Reporting to BC's Chairman and Honorary Se ...
-
Administrative Operations Support Senior Coordinator
Found in: beBee S2 CA - 12 hours ago
Air Canada Vancouver, Canada Full timeJob Description · Description · Location: Vancouver, BC, Canada (Onsite) · Starting Salary: $22.97/hour · Branch: Crew planning, Scheduling and Administration · Category: Unionized (IAMAW - Clerical) · Being part of Air Canada is to become part of an iconic Canadian symbol. A ...
-
Registered Nurse
Found in: Indeed CA C2 - 2 days ago
Fraser Health Surrey, Canada Full timeSalary range: The salary range for this position is CAD $ $59.52 / hour Why Fraser Health?: · Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of t ...
-
Property Management Administrator
Found in: Appcast CA C2 A - 2 days ago
Bloom Recruitment Inc Surrey, CanadaBloom Recruitment is in search of a Property Management Administrator with commercial + residential property management experience to join our client's team immediately. This opportunity is based in Surrey, BC with a fully on site requirement. · Role: Property Management Administ ...
-
Manager, Clinical Operations
Found in: Indeed CA C2 - 2 days ago
Fraser Health Surrey, Canada Full timeSalary range: The salary range for this position is CAD $ $85.62 / hour Why Fraser Health?: · Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of t ...
Customer Service and Operations Coordinator - Surrey, Canada - Seaspan
Description
The Customer Service Operations Coordinator (CSOC) – 12 Month Limited Term is accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island terminals, with a strong focus on customer service in a 24/7 operation. This role facilitates the end-to-end process from customer inquiries, accurate processing of bookings for shipments through our terminals, coordinating & communicating with our terminal and vessel teams to ensure a seamless operation.
The successful candidate will be required to hold a certification in handling of dangerous goods, forklift operation and ramp operation and provide oversight for efficient loading and unloading of vessels.
A customer service operations coordinator will communicate and coordinate during regular and irregular operations and will be supported to complete a First Aid Level 1 certification.
Note: This position is a 12-month limited term role with eligible benefits and 3 weeks' vacation. Due to business needs, this position is required to be fully on-site based at 7700 Hopcott Road, Delta.
What you'll do
What you'll bring:
Why you'll love working here
The estimated salary for this position is $63,000-$77,000. In determining final salary, Seaspan considers many factors including the successful Candidate's skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company's sole discretion and presented as part of a competitive total compensation package.
#LI-LO1 #LI-ONSITE