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    Director of Rooms - Toronto, ON, Canada - Accor Hotels

    Accor Hotels
    Accor Hotels Toronto, ON, Canada

    2 weeks ago

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    Description

    Hotel Name Company Description Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.

    A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.

    With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.

    Job Description Reservations Manager Want to be part of a team that is passionate about delivering luxury service and memorable experiences? The ideal candidate is driven, has a keen eye for detail, is a strong communicator and is calm under pressure and able to thrive in an ever-changing fast-paced, luxury hotel environment.

    Previous leadership experience in a city hotel setting is required. The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
    A competitive salary starting at $63,000 with annual compensation reviews based on market, performance, and capabilities
    Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
    Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
    The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
    Ability to make a difference through our Corporate Social Responsibility activities
    Annual paid vacation, sick leave, up to statutory holidays and birthday leave
    A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
    A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
    ~ Responsible for the smooth operation of the Central Services department while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B.
    Handle staff recruitment, scheduling and other administrative requirements.
    Conduct standards testing including call observation.

    Work closely with Director, Sales & Marketing and the Revenue Management Team using Revenue Management philosophies to maximize top line revenue.

    Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights.
    Consistent communication with


    GRC:

    including updating of hotel information via Sellweb, submitting in-Touch updates, rectifying booking errors as needed and ensure guest satisfaction and reservation standards compliance.

    Manage and coordinate all aspects Groups, Tours and individual reservations.
    Ensure Royal Service Manager is utilized to its fullest capabilities and provide training where required to other departments to ensure compliance to all standards
    Analyze reports in Royal Service Manager and proactively flag negative trends to service excellence committee to drive increased guest satisfaction
    Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up

    Embrace the role of Royal Service Manager Champion on property, and be the point of contact for the Accor Property Systems team.

    Full understanding of the Loyalty Program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.

    Have a complete knowledge of the hotel's emergency procedures; Oversee daily administrative tasks such as amenity orders, welcome cards and reports.

    Develop, implement and maintain SOP's related to Central Services. Train the team to develop a culture of service excellence.
    Responsible for Department Scorecard review for Central Services.
    Conduct performance reviews and provide regular feedback to employees
    Proven track record of managing teams
    ~ International experience in Luxury Hotels is preferred
    ~ Computer literate in Microsoft Window applications required
    ~ Constant standing and walking throughout shift

    Additional Information Visa Requirements:
    The hotel is unable to assist candidates in obtaining Canadian work authorization.

    Our commitment to Diversity & Inclusion:
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

    Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #
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