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    Service relationship specialist - Toronto, ON, Canada - Société Financière Manuvie

    Société Financière Manuvie
    Société Financière Manuvie Toronto, ON, Canada

    1 week ago

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    Description

    Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux.

    De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités.

    Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous.

    Support

    Support Distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings on the Mid-Market Segments.

    Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations.

    All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.
    Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.
    Assist with general internal initiatives related to Group Benefits services, products, and procedures.
    Take on special projects and/or research assignments for client needs.

    Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses.

    Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer's needs.

    Provide expertise on Manulife's digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.

    Support group benefits clients in driving adoption of our digital tools and experiences among their plan members

    Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement.

    You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit's business objectives and strategies.

    Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.
    Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote).
    Meet with plan administrators to train and educate them on effective methods of plan administration.
    Lead customer workshops and training around product updates & new features

    When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services.

    Become the expert in delivering and educating clients on these services and how it affects their population and what amendments are required to their plans if any.

    Using our Seismic Tools to put presentations together to present and deliver our services to clients.

    Clients rely heavily on the Service Relationship Specialist on how to manage new services and products that are launched, or on any new legislative initiatives.

    Works with a Team of Account Executives and collaborates with other Service Relationship Specialists.

    Assist new Service Relationship Specialists with Job Shadowing and Buddy system to ensure all members of the team can successfully represent Manulife Group Benefits Services.

    Minimum three to five years of work experience in Group Benefits.
    In-depth knowledge and understanding of the Group Benefits products and services.
    Building and strengthening existing client and consultant/advisor relationships.
    GBA designation or working towards the designation an asset.

    Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms, to arrange and display relevant information during customer business reviews.

    Supports, participates, and presents in Mid-Market Finalist Presentations to attain new and keep existing Business out to Market.

    Ability to work independently and in a team setting, self-starter, innovative thinking with a keen eye for results and driven by quality.

    Must have a valid driver's license and a personal automobile.
    Champion of superior service delivery and customer service, oral and written communication skills.
    Good understanding and knowledge of Manulife's administrative systems.
    Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs.
    Ability to be flexible and empathetic and ability to manage conflicts.
    Presenting together with the Account Executives at Client Service Meetings. Taking initiative to prepare and structure these meetings.

    Service Relationship Specialist attends all meetings for client's re-enrolment of flex benefits with our Admin Advantage Teams and helps facilitate and ensure all tasks are brought to completion.

    Attend ongoing service meetings, maintaining and facilitating action logs with head office areas.
    Excellent planning and project management skills with a confirmed ability to complete projects within tight timeframes.
    Must be fully bilingual both oral and written (in Quebec only).

    Keeping existing clients by ensuring any potential service issues are resolved promptly and putting checks in place to prevent issues from reoccurring.

    Educating Clients on Manulife's Group Benefits services that they would benefit from.
    Working with many Advisors/Consultants and Account Executives and balancing their demands, needs and expectations.

    When a service issue is identified, these could have a financial implication, it is critical that the issue be managed to resolution while ensuring that service and quality are maintained.

    Example - employee sessions for night shift workers.

    John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux.

    Nous proposons des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions.

    Au 30 juin 2021, l'actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains). Vous pouvez consulter le site de Manuvie à l'adresse manuvie.
    Salaire et avantages sociaux

    00 CAD - $94,000.00 CAD Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à .Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation.

    Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille.

    Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers.

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