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Red Deer

    Supervisor - Service Operations Support - Red Deer, AB, Canada - Strongco

    Strongco
    Strongco Red Deer, AB, Canada

    1 week ago

    Default job background
    Full time
    Description

    Employment Type:
    Full Time

    The Service Supervisor (or Lead Hand Technician) is responsible for the day-to-day operations and management of the service department, managing and monitoring the WIP.

    The candidate will ensure technicians have a full work schedule, either in the shop or in the field, monitor all technician overtime and resolve customer disputes.

    Responsible for the overall management of activities and personnel within the Service department to ensure that it is managed efficiently and cost effectively within budget.

    Primary liaison with the client to diagnose the scope and type of service required, including follow-up.

    Clearly communicate the scope of service required to the shop foreman or technicians to ensure accurate and timely response.

    Ensure that personnel are customer oriented, professional and adequately trained to perform their duties.

    Structure shop and field procedures to control quality of work and increase customer satisfaction, including dispatch, to ensure prompt response to customer requests.

    EDUCATION/ TRAINING
    Post-secondary diploma and/or relevant technical education & working experience;
    WHMIS, site orientation and Safety Training is an asset.

    It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures.

    In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
    Strongco is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. Strongco will accommodate people with disabilities during the recruitment and assessment processes.

    If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant's needs.

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