Jobs
>
Ottawa

    Receptionist - Employment Services (Bilingual mandatory) - Ottawa, Canada - Pinecrest Queensway Community Health Centre

    Pinecrest Queensway Community Health Centre
    Pinecrest Queensway Community Health Centre Ottawa, Canada

    4 days ago

    Default job background
    Full time
    Description

    Job Summary

    The Receptionist is responsible for providing a first point of contact for clients entering Employment Services. This role provides information to the general public, creates a welcoming environment, and identifies and breaks down barriers to clients accessing services. The purpose of this role is to engage clients and connect them with services to support their long-term employment.

    Job Specific Responsibilities:

    1. Direct Client Service


    • Greets visitors, determines their needs and eligibility for programming, and directs them accordingly.


    • Interacts with clients in a respectful, empathetic, and non-judgmental manner.

    Answers the telephone, takes messages and directs calls as appropriate.


    • Monitors electronic general inquiries through email, Self-Serve, and other identified applications and responds or redirects as necessary.


    • Provides general information to clients and visitors as appropriate.


    • Create client profile in case management system.


    • Schedules client appointments based on client eligibility for services.


    • Books interpreter or sign language support for appointments as needed.


    • Assists with client recalls or reminder calls.


    • Checks in clients for appointments and notifies appropriate staff upon arrival.


    • Monitors referrals daily, contacts client to book appointments, and tracks referral outcomes as per funder requirements.


    • Maintains the reception area and resource room in a tidy and client-centered manner.


    • Monitors the Resource Room, and provides tours as needed.


    • Maintains meeting room booking scheduler.

    2. Clerical


    • Receives incoming mail/packages and distributes accordingly.


    • Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.


    • Log and enter client information into the central database as necessary.


    • Assists in maintaining a supply of information and welcome packages.


    • Ensures all data is accurate and entered on a timely basis.

    3. Administrative


    • Provides back-up support in recording and distributing minutes of meetings as needed.


    • Drafts, edits, adapts and produces routine correspondence related to general program inquiries.


    • Maintains program resources

    4. Teamwork and Collaboration


    • Maintains effective communication of information among internal and external stakeholders


    • Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.


    • Attends and participates at team and general staff meetings as scheduled.


    • Participates in the evaluation component of relevant program.


    • Participates in the internal chart audit process.


    • Provides support to clients of team members as needed.

    Qualifications

    1. Education

    High School Diploma and post secondary training in office administration or related program or equivalent combination of experience and education.

    2. Professional Experience


    • 2-5 years' reception and/or customer service experience, preferably in a human services setting considered an asset.

    3. Key Competencies


    • Experience dealing with the public, through a variety of methods including in person, by phone and by email


    • Good decision making and prioritization skills


    • Strong digital literacy skills, including MS Office Suite


    • Excellent oral and written communication skills, in French and English


    • Attention to detail


    • Excellent documentation and case noting skills

    4. Linguistic Profile (for Centres with French Language Service Designations)


    • Under the Centre's designation to provide French Language Services


    • Based on New Avenues Linguistics Rating Scale: A+ (highest skill) to C- (lowest skill)

    o French (oral expression): A+ (required)

    o French (oral comprehension): A+ (required)

    o French (reading comprehension): A+ (required)


    • Other languages an asset

    5. Personal Suitability/Other Requirements


    • Communication skills, both oral and written, for a variety of audiences


    • Flexibility and adaptability to deal with unexpected situations


    • Positively contribute to monthly individual and team Key Performance Indicator (KPIs) while managing a challenging workload through prioritization and effective time management


    • Excellent customer service skills and enjoys working in a busy environment

  • Youth Services Bureau of Ottawa

    Bilingual Employment Counsellor, Employment Services

    1 week ago

    Youth Services Bureau of Ottawa Ottawa, Canada

    **Location**: Ottawa, Ontario · **Reports to**: Coordinator, Employment Services · **Employment Status**: Full time temporary (May 1, 2025) · **Bargaining Unit Status**: Included · **Annual Salary**:$60, $72,446.40 · **Language requirements**: English and French are essential · * ...

  • Youth Services Bureau of Ottawa

    Bilingual Employment Counsellor, Employment Services

    6 hours ago

    Youth Services Bureau of Ottawa Ottawa, Canada

    **Location**: Ottawa, Ontario · **Reports to**: Coordinator, Employment Services · **Employment Status**: Full time Permanent · **Bargaining Unit Status**: Included · **Annual Salary**:$60, $72,446.40 · **Language requirements**: English and French are essential · **Bona Fide occ ...

  • WCG Services

    Employer Services Lead

    1 week ago

    WCG Services Ottawa, Canada

    **Program**: Employment Ontario · **Location**:Remote (with the ability to meet in person throughout Ontario) · ***Who we're looking for**: · **Employer Services Lead** · Like WCG, you believe in the power of work to transform lives. As Employer Services Lead, you'll be responsib ...

  • Carleton University

    Employer Services Assistant

    1 week ago

    Carleton University Ottawa, Canada

    **Duties and Responsibilities**: · Reporting to the Employer Services Team Lead, the Co-op Employer Services Assistant is responsible for the full life-cycle of co-op work term recruitment activities. S/he works within a designated co-operative education program portfolio to prov ...

  • Pinecrest-Queensway Community Health Centre

    Administrative Support, Employment Services

    2 days ago

    Pinecrest-Queensway Community Health Centre Ottawa, Canada

    Job title: Administrative Support, Employment Services · Status: Regular Part-time · **Salary**: $19.967-$23.491/hr · Hours: 32.5 hours/week · Application deadline: Until Filled · Who are we? · Pinecrest-Queensway Community Health Centre is an innovative community based, multi-se ...

  • Youth Services Bureau of Ottawa

    Administrative Assistant Employment Services

    1 week ago

    Youth Services Bureau of Ottawa Ottawa, Canada

    **Administrative Assistant, Employment Services** · **Location**: Ottawa, Ontario · **Reports to**: Coordinator, Employment Services · **Employment Status**: Full Time Permanent · **Bargaining Unit Status**: Excluded · **Salary**: $22.17-$26.66 ($46,113.60-$55,452.80) · **Languag ...

  • Pinecrest-Queensway Community Health Centre

    Administrative Support, Employment Services

    6 hours ago

    Pinecrest-Queensway Community Health Centre Ottawa, Canada

    Job title: Administrative Support, Employment Services · Status: Regular Part-time · **Salary**: $19.967-$23.491/hr · Hours: 32.5 hours/week · Application deadline: Until Filled · Who are we? · Pinecrest-Queensway Community Health Centre is an innovative community based, multi-se ...

  • Carleton University

    Co-op Employer Services Assistant

    2 days ago

    Carleton University Ottawa, Canada

    **Duties and Responsibilities**: · Reporting to the Employer Services Team Lead, the Co-op Employer Services Assistant is responsible for the full life-cycle of co-op work term recruitment activities. The incumbent works within a designated co-operative education program portfoli ...

  • Pinecrest Queensway Community Health Centre

    Employment Services

    4 days ago

    Pinecrest Queensway Community Health Centre Ottawa, Canada Full time

    Job Summary · : The Employment Specialist is responsible for delivering employment services geared to the needs of specific target groups. This position is responsible for working one-on-one with clients within an assigned caseload. This position works within a Case Management T ...

  • YMCA Ottawa

    Mental Wellness Facilitator, Employment Services

    1 day ago

    YMCA Ottawa Merivale, Canada

    **Position**: Mental Wellness Facilitator, Employment Services (Merivale) · **Location**: YMCA Merivale · **Type**:Full-time Contract, preferred start date January 9, 2023, Hourly rate $27 per hour · **Preferred start date**: Monday, Jan 09, 2023 · **Closing date**: Friday, Jan 0 ...

  • Causeway Work Centre

    employment services officer

    4 days ago

    Causeway Work Centre Ottawa, Canada

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year · Experience: 7 months to less than 1 year · or equivalent experience · Student status · Full time enrollment · Support for youths · Participates in a governmen ...

  • Causeway Work Centre

    employment services officer

    5 days ago

    Causeway Work Centre Ottawa, Canada

    Education: · Expérience: · Education · College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year · or equivalent experience · Student status · Full time enrollment · Experience · 7 months to less than 1 year · Support for youth ...

  • H2O

    Pool Attendant

    1 week ago

    H2O Ottawa, Canada

    *Un message en français suivra* · **OVERVIEW**: · H2O is seeking Pool Attendants to oversee the operations at a private pool in Ottawa South. · **Terms of Employment:**:Part-time & Full-time · **Location of Employment**: Ottawa South · **Salary:**:$ $18.00 per hour · **Responsibi ...

  • MonTaxi Gatineau

    Designated Driver

    6 hours ago

    MonTaxi Gatineau Ottawa, Canada

    **FRENCH / FR** · **MonTaxi, Nous offrons une variété de services, dédiée à rendre la vie des clients plus facile. Nous garantissons un Salaire au dela de vos attente. Contactez-nous aujourd'hui pour plus d'Informations service 24/7 à Gatineau, Hull et Aylmer et Ottawa** · **Taxi ...

  • MonTaxi Gatineau

    Taxi Driver

    6 hours ago

    MonTaxi Gatineau Ottawa, Canada

    **FRENCH / FR** · **MonTaxi, Nous offrons une variété de services, dédiée à rendre la vie des clients plus facile. Nous garantissons un Salaire au dela de vos attente. Contactez-nous aujourd'hui pour plus d'Informations service 24/7 à Gatineau, Hull et Aylmer et Ottawa** · **Taxi ...

  • MonTaxi Gatineau

    Taxi Driver Ottawa Et Gatineau

    1 week ago

    MonTaxi Gatineau Ottawa, Canada

    **FRENCH / FR** · **MonTaxi, Nous offrons une variété de services, dédiée à rendre la vie des clients plus facile. Nous garantissons un Salaire au dela de vos attente. Contactez-nous aujourd'hui pour plus d'Informations service 24/7 à Gatineau, Hull et Aylmer et Ottawa** · **Taxi ...

  • MonTaxi Gatineau

    Taxi Driver

    4 days ago

    MonTaxi Gatineau Ottawa, Canada

    **FRENCH / FR** · **MonTaxi, Nous offrons une variété de services, dédiée à rendre la vie des clients plus facile. Nous garantissons un Salaire au dela de vos attente. Contactez-nous aujourd'hui pour plus d'Informations service 24/7 à Gatineau, Hull et Aylmer et Ottawa** · **Taxi ...

  • CCTS-CPRST

    Customer Service Representative

    1 week ago

    CCTS-CPRST Ottawa, Canada

    _Le français suit..._ · **Title: Customer Service Representative** · **Employment Term**: Permanent, Full-Time, with Benefits · $46,000 per year ($22.11 /hour) · **About the CCTS**: · At the Commission for Complaints for Telecom-television Services (CCTS), our mandate is to revie ...

  • Centre Dentaire Dre. Rania

    Dental Receptionist

    3 days ago

    Centre Dentaire Dre. Rania Ottawa, Canada

    **JOB OFFER** · **Dental Clinic Dre. Rania** · **Join our team now** · **As a receptionist, in close collaboration with the management, you will have to support the management and its team in the administrative tasks related to daily operations, accounting and customer service. Y ...

  • Hôpital Montfort

    Distribution Clerk

    1 week ago

    Hôpital Montfort Ottawa, Canada

    Company Bio · Hôpital Montfort is Ontario's Francophone Academic Hospital, offering exemplary person-centred care. The hospital serves over 1.2 million people in Eastern Ontario, in both official languages. In 2018, it earned Accreditation with Exemplary Standing from Accreditati ...