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Field Services Engineer - Canada - Peak Scientific, Inc.
3 weeks ago
Description
An exciting opportunity has arisen for a talentedField Service Engineerto join our Service division, inthe Ottawa, Toronto, or surrounding areas.
Peak Inc.is the rapidly expanding North American arm of Peak Scientific, with its main US office located in Westford, Massachusetts , and plans for further significant growth over the next few years.
You would be joining a North American team of around 100 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada.
THE ROLE:
Reporting to the North America Service and Operations Manager, you will be an experienced Service Engineer, with fantastic technical and customer service skills, and the desire to exceed customer expectations at every opportunity.
Ideally, you will be based in the Toronto/Ottawa area and comfortable with extensive weekday travel.Providing a high level of service and technical advice for Peak customers, OEM's, distributors, and internal staff.
Carrying out routine maintenance, emergency repairs and installations, as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
Responding effectively and professionally to all customer requests for service and support (telephone and email).Providing customers with a clear and accurate service report for all work carried out.
Maintaining and replenishing personal stock of parts and carry out inventory checks as requested.
Ensuring an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and cooperation for all aspects of customer and product support.
Informing service manager of all serious customers complaints and escalations.Knowledge of electronics and mechanical systems
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental.
After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing.
This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance.
With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland's manufacturing success stories of the past decade.
The company is offering a competitive package and opportunities to develop within an expanding international company.