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Director of Operations
Found in: Talent CA 2A C2 - 3 days ago
Indigenous Centre for Cumulative Effects Ottawa, CanadaAbout You · You are a seasoned operations leader with extensive experience in managing a diversified portfolio of organizational functions including HR, Finance, Events, IT, Legal, and Board Administration. Your expertise isn't necessarily in the intricacies of each of these fiel ...
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AZ Driver
Found in: Indeed CA C2 - 19 hours ago
CANADA CARTAGE Ottawa, Canada Full timeWhy you'll love Canada Cartage · An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a ...
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Community Facilities Coordinator
Found in: Appcast CA C2 A - 14 hours ago
Algonquin Students' Association Ottawa, ON, Canada Part timeReports To : Manager, Athletic Operations – Facilities. · Mission: To create an environment that inspires a passion for student success. · Desired Results of the Position: · Monitors, communicates and collaborates on Dome and mechanical unit functions that support the air stru ...
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Manager, SOC
Found in: Appcast CA C2 A - 2 days ago
CANARIE Ottawa, CanadaAbout Us · CANARIE connects Canada to the world. Our programs equip researchers, students, and startups in Canada to excel on the global stage. · Together with our 13 provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra- ...
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Salesforce Architect
Found in: Talent CA A C2 - 1 day ago
Experis Ottawa, CanadaSalesforce Architect · Contract Term: 9 months, renewable · Work Location: remote in Canada · Canada Federal Government ERC Enhanced Security clearance required. · Our client, a global leading IT company, is looking for a Salesforce Architect. · Skills: · • 5+ years of experience ...
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Registration Coordinator
Found in: Appcast CA C2 A - 2 days ago
The Canadian Nurses Protective Society (CNPS) North Census Division, SK, CanadaBILINGUAL REGISTRATION ADMINISTRATOR · 12month contract, full-time (35 hours a week) position · YOUR OPPORTUNITY: · As a Registration Administrator with the Canadian Nurses Protective Society (CNPS) , you will have the opportunity to leverage your administrative experience and tr ...
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Digital PR Specialist
Found in: Appcast CA C2 A - 2 days ago
seoplus+ Ottawa, Canadaseoplus+ is an innovative digital marketing agency helping small and medium-sized businesses reach their online potential by generating leads and increasing sales. · We are currently looking to hire a Digital PR Specialist. Someone who thrives in the fast-paced agency environmen ...
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Manager, Regulatory Affairs
Found in: Appcast CA C2 A - 1 day ago
Options Consulting Solutions Ottawa, CanadaMANAGER, REGULATORY AFFAIRS · FULL-TIME · OTTAWA OR TORONTO · Are you in expert in health products regulations and submissions? · The Company · Our client is a national trade association renowned for the fantastic everyday products they offer. They are looking for an expert in re ...
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TMF Forum Application Architect
Found in: Appcast CA C2 A - 2 days ago
TV2 Consulting Ottawa, CanadaTV2 Consulting is seeking an experienced TMF Forum Application Architect to join our team. As the TMF Forum Application Architect, you will play a critical role in designing, developing, and implementing solutions based on the Telecommunications Management Forum (TMF) standards. ...
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Product Development Manager
Found in: Appcast CA C2 A - 7 hours ago
Curtiss-Wright Corporation Ottawa, CanadaProduct Development Manager · We're looking for highly motivated Product Development Manager to join our Ottawa team, you will lead a dynamic group of Engineers responsible for the development of new products and the support of the existing product lines. You plan and oversee th ...
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Account Manager
Found in: Appcast CA C2 A - 2 days ago
Altis Recruitment Ottawa, CanadaAltis Recruitment & Technology is currently looking for a results-focused Account Manager to play a key role in growing our Broader Public Sector & Government Services staffing division. This role is perfect for someone passionate about building, developing and nurturing new and ...
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Semiconductor Process Analyst
Found in: Talent CA 2A C2 - 6 days ago
TechInsights Ottawa, CanadaOUR STORY · TechInsights is the information platform for the semiconductor industry. · Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights' content informs decision makers and professio ...
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FPGA Designer
Found in: Appcast CA C2 A - 2 days ago
Curtiss-Wright Corporation Ottawa, CanadaFPGA Designer · Curtiss-Wright in Ottawa, ON is looking for an intermediate FPGA Designer to join our world class engineering team. · As our FPGA Designer you will design and develop new FPGA-based designs targeting ruggedized COTS VPX modules as well as the support of existing p ...
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Account Manager
Found in: Appcast CA C2 A - 2 days ago
LeverageTek IT Solutions Ottawa, CanadaSummary · Reporting to the Vice President, Sales, this role provides the opportunity to represent LeverageTek IT Solutions to existing, highly valued customers who have come to love and appreciate what we bring to the table. Approximately 75% of this B2B outside sales role will b ...
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Land Development Engineer
Found in: Appcast CA C2 A - 2 days ago
J.L. Richards & Associates Limited (JLR) Ottawa, CanadaPop Quiz · Are you passionate about building sustainable infrastructure for developing communities in an environmentally responsible way? · Does leading and mentoring staff to create high-quality custom solutions for clients using innovative technologies excite you? · Are you a r ...
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Transportation Engineering Lead
Found in: Appcast CA C2 A - 2 days ago
J.L. Richards & Associates Limited (JLR) Ottawa, CanadaPop Quiz: · Are you a true leader with a personal vision and a big-picture mindset? · Are you passionate about interacting with client management teams, engineers in other technical disciplines, and stakeholders? · Are you interested in managing interdisciplinary transportation p ...
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Sales Contract Coordinator
Found in: Jooble CA O C2 - 2 days ago
Neo Financial Ottawa, ON, CanadaAt Neo, we're reimagining everyday banking from the ground up and shaping the financial future for millions of people in Canada. We're a tech company consistently pushing for the next best thing, which provides many opportunities to grow and learn personally and professionally. C ...
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Branch Administrator
Found in: Appcast CA C2 A - 2 days ago
CSL Group Ltd Ottawa, CanadaTitle: Branch Administrator · We are looking for people who want a career, not a job. We are eager to have you join our team of professionals, to be leaders in the industry, with exciting growth and advancement opportunities. We are currently looking for a tech-savvy multi-tasker ...
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Senior Attendant
Found in: Jooble CA O C2 - 2 hours ago
COMPASS GROUP CANADA Ottawa, ON, CanadaWorking Title: Premium Attendant, Seasonal · Seasonal · Starting Hourly Rate: 16.Address: 1015 Bank Street Ottawa ON K1S 3W7 · New Hire Schedule: Must be able to work week days, evenings, weekends and all Ottawa Redblacks Events · You'll find us in schools, colleges, hospitals ...
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Beauty Advisor Clarins
Found in: Lensa US 4 C2 - 2 days ago
HUDSON'S BAY Ottawa, ON, CanadaWhat This Position is All About: · The Beauty Advisor will be responsible for interacting with clients and providing an elevated client experience. This individual has a strong desire to sell and uses their working knowledge of the beauty business as well as the many services an ...
Director, Event Technology II - Ottawa, Canada - Encore Canada
Description
Position Overview
The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to an Area Director, Venues or an RVP, Venues.
Key Job Responsibilities
Account Management
· Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
· Service high profile/visibility events and act as a point of escalation when needed.
· Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
· Partners with Venue Sales Leadership on sales strategies
· Creates and participate in business review presentations.
Financial Management and Reporting
· Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
· Strategically ensure event profitability is maintained based on proper staffing per event
· Achieves ENCORE's financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs.
· Train and directs operations and sales managers to complete standard and ad hoc reports.
· Complete and analyze reports to effectively manage the business.
· Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
· Review location P & L and develops action plans to address deficiencies/grow the business
· Confirm venue partners process all payments to ENCORE in a timely basis.
Operations Management
· Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property
· Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
· Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
· See the Big Picture by efficiently sharing labor and equipment within the local market.
· Guarantees a ENCORE management presence at all venue meetings, such as daily stand ups or sales meetings.
· See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.
Sales Management
· Hold Sales Manager and/or Sr. Sales Manager accountable to maintaining a healthy pipeline at all times to achieve established revenue targets.
· Confirm all known opportunities are in CRM and completed accurately and updated at all times.
· See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
· Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
· Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Customer Service
· Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments.
· Lead the team to exceed the expectations and needs of internal and external customers.
· Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day.
· Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
People Development
· Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
· Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
· Navigate the union labor market and associated management dynamics, where applicable.
· Directs and Manages the human resources activities including selection, performance management, and learning.
· Directs and provides focused and continued coaching to develop the skills of team members.
· Verifies that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems.
· Recommends team members for training opportunities, as needed
Job Qualifications
· High School Diploma is required. Bachelor's degree is preferred.
· 5+ years of audio visual experience
· 5+ years of sales/customer service experience
· 3+ years of operations supervisory/management experience
· Proficiency with the use of computer hardware
· Proficiency with computer software and programs, including the Internet and Microsoft Office
· Effective leadership abilities and customer satisfaction and people development focus.
· A valid driver's license is required for team members who may operate Company vehicles.
Work Environment
Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual venue or a representation of venues in that city or area.