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    Partnerships Strategic Operations Manager, Networks - Toronto, ON, Canada - Stripe

    Stripe
    Stripe Toronto, ON, Canada

    3 weeks ago

    Default job background
    Description
    Stripe is a financial infrastructure platform for businesses.

    Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

    The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners.

    We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe's continued rapid growth.

    identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team's impact.

    The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users.

    You'll interact with partners directly and mutually drive efforts to launch new integrations and functionality, improve operations, drive incident resolution procedures, and use metrics to track and improve performance.

    The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners' senior executives.

    Build and own technical operations relationships with network partners
    Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
    Identify inefficiencies in Stripe's operating model and drive new solutions (including defining technical and operational requirements) to address them
    Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery
    Help to define and implement metrics to measure and improve partner health
    If you meet these requirements, you are encouraged to apply. 7+ years of technical project/program management and/or business operations experience
    ~ Experience managing external relationships
    ~ Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
    ~ Experience with networks, e-commerce, or payments
    Basic to intermediate SQL or API knowledge
    Ability to understand and map technical system architecture and requirements

    Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.

    medical, dental, and vision benefits;
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