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Spécialiste Support Logiciel - Toronto, ON, Canada - Porter Airlines Inc.
Description
Reporting to the Supervisor, Training and Systems Support, this position supports the Technical Operations aircraft maintenance management system (AMOS) as a super user and administrative control of workflows, schedulers, technical assistance, and organizational configurations and settings.
manage centralized control of user accounts
Support Technical Operations by providing technical assistance to users
Define the mapping of existing system data to the AMOS data structure and processes
User acceptance testing and validation of AMOS software updates, patches, interfaces and processes
Implement configurations and settings upon request from departments to improve the organizational use of AMOS
Work with AMOS Engineering Specialists and all departments in the support of AMOS access and functionalities
Support department reporting requirements through workflows and scheduler tasks
Support migration of data from other maintenance programs and onboarding of new aircraft
Assist in the implementation of new and updated AMOS programs, including related training module development
understand, comply and promote the Company Safety Policy
Passenger/Customer Service:
Providing service excellence to internal and/or external customers (passengers).
Results Focus:
Focusing efforts on achieving high quality results consistent with the organization's standards.
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Aircraft Maintenance; or Software Management
Must have experience working in aviation maintenance departments (includes: planning, engineering, aircraft maintenance, reliability)
Must have experience with aviation maintenance management software systems, AMOS experience an asset
High level of computing and software skills/knowledge
Ability to work independently and as part of a cohesive unit
Ability to manage time effectively in a fast-paced and flexible work environment
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Visit or follow @porterairlines on Instagram, Facebook and Twitter.#
